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Feb 2022
Infographic: 5 differences between call centers and contact centers
Sponsored by TechTarget ComputerWeekly.com
Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
Table Of Contents
- 5 differences between call centers and contact centers
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E-Handbook
Contact center AI opens new frontiers for customer engagements
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E-Handbook
Contact center roles shift from cost center to profit center
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E-Handbook
Contact center workforce management keeps pace with consumers
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E-Handbook
Evolving contact center services reshape engagement strategies
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