Collaboration software and productivity software
Collaboration software and productivity software go increasingly hand-in-hand as IT managers look to make better use of information and document sharing across their organisations. For many companies, Microsoft Office is already a standard tool for personal productivity, but tools such as social media, workflow and business process management (BPM) are important aspects of any collaboration software strategy. We look at the latest trends.
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News
24 Jan 2023
Executive interview: Andrew Roughan, CEO, Plexal
Plexal CEO Andrew Roughan talks about how tech startups collaborate with the government to transform public services, the barriers to entry, and how the process can be improved Continue Reading
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News
16 Jan 2023
CIO interview: Matt Grest, Very Group
The Covid-19 pandemic changed many things, including an increase in remote working – so how is the Very Group approaching the workplace and talent post-Covid? Continue Reading
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E-Zine
16 Jan 2023
CW EMEA: Protecting the privacy of schoolchildren
In this month’s CW EMEA, we look at how schools in Germany have stopped using Microsoft Office 365 over lack of clarity over how data is collected, shared and used. We also delve into how former UK spy boss Richard Dearlove leaked names of MI6 secret agent recruiters in China to back an aggressive right-wing US campaign against tech company Huawei. Read the issue now. Continue Reading
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News
15 Jan 2023
Thai enterprises spend more on software amid growing digitalisation
The majority of software spending in Thailand during the first half of 2022 went into applications followed by infrastructure software and development tools, according to IDC Continue Reading
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Blog Post
04 Jan 2023
Open Seas: Common file synchronisation issues in today’s hybrid world
This is a guest post for the Computer Weekly Developer Network written by Jason Kent in his capacity as director at Open Seas, a UK-based enterprise IT solutions company specialising in data ... Continue Reading
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Feature
04 Jan 2023
Building culture within collaboration to make hybrid work pay
As hybrid working evolves, some firms are struggling to support non-office-based workers and management is unclear of its new responsibilities. What is being done to address this evolution? Continue Reading
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News
03 Jan 2023
Cutting-edge contact centre means experience is everything for Bayview
Offering a variety of support, back-office and IT services to companies and customers around the world would present a variety of challenges to any firm. To ensure it could offer acceptable experiences for customers and employees at every touchpoint, IT-enabled BPO Bayview Technologies saw the solution as Avaya OneCloud CCaaS Continue Reading
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News
03 Jan 2023
Remote workers shun return to work
Study from UK gigabit broadband service provider reveals that despite received wisdom of home workers wanting to make at least partial return to pre-Covid working practices, stark contrast exists between employers and employees in their desire for staff to hit the office once more Continue Reading
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Feature
22 Dec 2022
Freeing the hybrid workforce from quiet constraint
The rapid shift to hybrid working may be contributing to the trend of 'quiet constraint'. We look at how technology can be applied to really work for a distributed workforce Continue Reading
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News
14 Dec 2022
Almost two-thirds of businesses fear IT estate incapable of supporting hybrid workforce
Research from managed workplace services provider finds current IT setup is preventing effective collaboration, putting remote workers at a disadvantage and driving up cyber risks Continue Reading
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Opinion
12 Dec 2022
Hybrid work: How cloud PCs can drive collaboration
Organisations around the globe are grappling with remote working and are looking at various technologies to support flexible working practices Continue Reading
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News
01 Dec 2022
Expectation gap appears between users and managers with hybrid working IT
Research from Canon Europe finds that while more than three-quarters of IT decision-makers believe their company provides the right technology to enable people to do their jobs regardless of location, a fifth are providing their own IT equipment and struggling to get remote IT support Continue Reading
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News
24 Nov 2022
Profits fall but Zoom maintains revenue momentum in Q3
Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000 Continue Reading
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News
22 Nov 2022
Slack expands footprint in APAC
Slack’s Singapore operations remains the epicentre of its growth in the region and will fuel its expansion into markets such as Indonesia, Malaysia and the Philippines Continue Reading
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Blog Post
21 Nov 2022
Workday study: DEI data belongs at every level
Diversity matters. As we all now know and appreciate, the need to champion, uphold and insist upon diversity, equity, and inclusion (DEI) matters at every level of business. It also matters at ... Continue Reading
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News
17 Nov 2022
Microsoft CEO outlines ‘digital imperatives’
Organisations that want to do more with less will have to think deeply about digital imperatives such as the shift to cloud and artificial intelligence, says Microsoft CEO Satya Nadella Continue Reading
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News
03 Nov 2022
Russia risks shortage of PCs and software
Russian consumers and businesses could face a shortage of IT equipment including PCs and software Continue Reading
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News
02 Nov 2022
Tech to drive collaboration and fend off recession at UK medium firms
Report from Virgin Media O2 Business finds almost half of medium-sized businesses want more IT support to help drive their business ambition and with such firms’ employees only spending a quarter of their time in the office, cutting-edge tech is needed to help them collaborate and work smarter Continue Reading
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News
01 Nov 2022
UK hybrid workers feel the strain
Survey reveals that UK homeworkers suffer most in Europe from a poor working experience, in turn leading to knock-on negative effect in customer experience due to lack of space Continue Reading
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News
28 Oct 2022
Webex looks to enhance customer experiences for digital era
Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience Continue Reading
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News
27 Oct 2022
Webex claims ‘breakthrough’ advances for hybrid work with innovations, partnerships
Collaboration tech provider announces major updates to the Webex Suite with new collaboration device and new partnerships to expand its footprint Continue Reading
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News
27 Oct 2022
Meta tightens purse strings as it spends on Reality Labs
Facebook’s parent company is betting the business on a long-term strategy to move social media into the metaverse Continue Reading
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News
21 Oct 2022
Execs feel leadership strain in the new normal of work
Research finds flexible work policies as the leading factor that has improved company culture over the last two years, but burnout is on the rise globally and executive experience scores for overall satisfaction at work have dropped markedly Continue Reading
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Feature
20 Oct 2022
What do the US’s new software security rules mean for UK organisations?
The White House announced recently that all software supplied to the US government and its agencies needs to be secure, so what does this mean for the UK and EU security sectors? Continue Reading
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Podcast
19 Oct 2022
Work in the metaverse: A Computer Weekly Downtime Upload podcast
In this special edition of the Computer Weekly Downtime Upload podcast, we speak to Wipro CTO Subha Tatavarti about the business metaverse Continue Reading
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News
14 Oct 2022
Gitex 2022: Florius takes AI-powered CCaaS speech analytics to transform customer experience
Changed workloads during the pandemic have driven Netherlands-based mortgage lender to use AI and CCaaS technology Continue Reading
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News
12 Oct 2022
Meta presents vision for business metaverse
How can hybrid teams collaborate seamlessly? Meta believes virtual reality tied to business applications is the way forward Continue Reading
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News
11 Oct 2022
Gitex 2022: Avaya aims for innovation without disruption as it reveals cloud comms partners
Global communications and collaboration firm showcases business outcomes at leading expo and announces new strategic partnership with conversational AI provider and cloud telecoms and technology solutions company Continue Reading
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Feature
05 Oct 2022
Hybrid working: Preventing damage to company culture
The hybrid working model is still a work in progress, and most employers are at an early stage in learning and finding their way towards achieving its benefits Continue Reading
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News
04 Oct 2022
Harrison Drury elevates its employee, customer experience with Avaya OneCloud UCaaS
Solicitor’s transition to cloud-based unified communications-as-a-service platform modernises communications and sets up platform to support business’s strategy of providing a hybrid workplace Continue Reading
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News
03 Oct 2022
Digital transformation is brewing at Heineken
In a presentation at the Digital Transformation Week conference in Amsterdam, Heineken’s data management director revealed some of the ways the company is using information technology to transform Continue Reading
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News
03 Oct 2022
CIO interview: James Fleming, Francis Crick Institute
Francis Crick Institute CIO discusses how Europe’s largest biomedical research institute has co-developed a framework for data sharing Continue Reading
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Blog Post
30 Sep 2022
API series - SAS: APIs and the rise of the analytics economy
This is a contributed piece for the Computer Weekly Developer Network written by Paul Jones, head of technology UK&I at SAS. SAS is known for its work in data analytics, data management and ... Continue Reading
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News
29 Sep 2022
BSH Home Appliances takes on Twilio to revamp digital customer engagement
Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation Continue Reading
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News
22 Sep 2022
Ofcom turns its attention to the hyperscalers
The regulator sees its role expanding into emerging areas of communications technologies and public cloud services Continue Reading
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News
21 Sep 2022
Mobile operators work on holographic calling pilot
Thanks to 5G, it may soon be possible add a third dimension to video calls using ‘realistic’ holograms Continue Reading
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News
01 Sep 2022
Oracle Red Bull Racing gets into gear with Zoom to power team unified communications
Collaboration technology provider’s Chat, Events and Meetings products taken up by championship-leading Formula 1 team to enhance key communications and hybrid experiences on and off the track Continue Reading
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News
23 Aug 2022
Continued major customer rise fuels strong second quarter for Zoom
Post-Covid boom may have subsided, but conferencing and comms company keeps on track with increased total revenues in second fiscal quarter, when its product diversification strategy focused on delivering better intelligence Continue Reading
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News
18 Aug 2022
Jabra, Lenovo expand collaboration to claim first full Microsoft Teams rooms system
Purpose-built, modular room kit provides enhanced business productivity and collaboration capabilities for companies looking to upgrade their meeting room technology for the hybrid working world Continue Reading
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News
12 Aug 2022
SMEs overwhelmed by distraction of comms technology, networking platforms
Study from collaboration workspace and targeted networking platform provider reveals small and medium-sized enterprises are becoming overwhelmed by the noise and distraction of social media channels Continue Reading
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News
11 Aug 2022
Crown Commercial Service opens door to Salesforce
The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft Continue Reading
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News
09 Aug 2022
Tata teams with Genesys to boost enterprise engagement with enhanced InstaCC Platform
Global digital ecosystem enabler partners with cloud-based customer experience orchestration to further transform customer engagement across platforms ranging from social to mobile Continue Reading
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News
04 Aug 2022
Work-from-home slows in US but remains important part of hybrid workplace
Deloitte survey shows the ways in which people are using connected devices and technology to improve and enhance their lives, in particular dealing with the balance of hybrid work Continue Reading
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News
28 Jul 2022
Digital HQs fundamental to making hybrid work successful, say UK workers
Business messaging app provider finds cost-of-living crisis is eased by hybrid work, but 66% of employees would look for a new job immediately or within three months if hybrid or remote working was not an option Continue Reading
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E-Zine
26 Jul 2022
Inside Russia’s Ukraine information operations
In this week’s Computer Weekly, we get the inside track on Russia’s disinformation operations attempting to spread propaganda and cyber threats about the invasion of Ukraine. Our new buyer’s guide looks at customer and employee experience management. And we assess 10 top Kubernetes backup suppliers. Read the issue now. Continue Reading
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25 Jul 2022
Positive benefits in the new experience economy
While creating a positive employee experience (EX) has been on the agenda of companies for years, the concept – and that of the experience economy in general – has come of age in the Covid-defined working arena Continue Reading
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News
25 Jul 2022
Latest Atlassian Confluence vulnerability raises concerns
CVE-2022-26138 is the second major vulnerability disclosure made for Atlassian’s Confluence collaboration platform in recent months Continue Reading
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E-Zine
19 Jul 2022
Tracking the rise of homeworking across the UK
In this week’s Computer Weekly, new figures show that homeworking has more than doubled in the UK due to the pandemic – we look at the regional differences. The pressure is growing on cyber security teams – we analyse the expert advice on how to avoid staff burnout and lost talent. And we examine the important role that tech startups play in the rapid growth of Amazon Web Services. Read the issue now. Continue Reading
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Feature
18 Jul 2022
Holding the line in the world of hybrid work
The role of line managers is evolving and changing as the shift towards hybrid working increases, and it would appear the secret to success in a hybrid context is to treat all staff members as if they were working remotely, even if they are based in the office Continue Reading
- 18 Jul 2022
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Blog Post
18 Jul 2022
The Matrix Interoperated: Element fuses growth in open source messaging protocol
Matrix is an open network for decentralised communication. The brand has now surpassed sixty-million users worldwide after experiencing 71% growth in the last 12 months. All Matrix-based apps are ... Continue Reading
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News
14 Jul 2022
Cost-of-living crisis drives UK consumers to rethink connectivity needs
EY survey reveals that despite general demands for hybrid and remote working, UK households are concerned by rising home technology costs amid the cost-of-living crisis Continue Reading
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News
14 Jul 2022
Enterprise employees worry that poor collaboration tools result in lost revenue
Survey shows firms are facing a collaboration crisis, with failure to adjust to new hybrid and remote work costing them revenue and stunting business growth Continue Reading
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News
13 Jul 2022
Freight forwarding and logistics firm gains extra mileage through CallSwitch UCaaS
International logistics firm achieves improved business efficiency by replacing legacy VoIP system with hosted telephony solution supporting unified collaboration and communications platform Continue Reading
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News
12 Jul 2022
UK homeworking more than doubles since 2019
Office for National Statistics roundup of the latest data and analysis on the UK economy, business and jobs finds the number of people working from home in the UK increased by 108.8% between October to December 2019 and January to March 2022 Continue Reading
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E-Zine
12 Jul 2022
UKtech50 2022: The most influential people in UK technology
In this week’s Computer Weekly, we reveal the 50 most influential people in UK IT for 2022, and talk to the winner of the 12th annual UKtech50, National Cyber Security Centre CEO Lindy Cameron. Also, we take an in-depth look at the crisis in chip supply and what’s needed to solve it. Read the issue now. Continue Reading
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Blog Post
11 Jul 2022
GitLab support engineering: innovating hidden multipliers for circular economy groupthink
This is a guest post written for Computer Weekly Open Source Insider authored by Lee Matos in his role as senior support engineering manager at GitLab - an organisation known for its open source ... Continue Reading
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News
28 Jun 2022
Organisations struggling to support remote and hybrid employees
Digital workplace productivity report reveals limited workplace technology availability sees average worker operating at 60% capacity Continue Reading
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28 Jun 2022
Office 365 has ability to ‘spy’ on workers
Microsoft faces calls for ‘transparency’ over tools in Office 365 that allow employers to read employees’ emails and monitor their computer use at work. Continue Reading
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E-Zine
28 Jun 2022
Collaboration key to IT sector sustainability
In this week’s Computer Weekly, as sustainability rises up the corporate agenda, IT leaders say more collaboration is needed to meet climate goals. Microsoft faces further calls for greater transparency over software tools used to monitor employees. And the cyber security industry warns over an increasing loss of talent. Read the issue now. Continue Reading
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News
22 Jun 2022
Packaging, translation to the fore in Zoom platform evolution
Collaboration and conferencing company brings together options for persistent chat, phone, meetings, whiteboard and other features into a single, scalable package Continue Reading
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News
21 Jun 2022
CIO interview: Mark Bramwell, CIO, Saïd Business School
After seven years in the job, there are still fresh challenges for the IT leader, including a second digital strategy to deliver Continue Reading
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News
21 Jun 2022
Microsoft Office 365 has ability to ‘spy’ on workers
Microsoft faces calls for ‘transparency’ over tools in Office 365 that allow employers to read staff emails and monitor their computer use at work Continue Reading
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News
17 Jun 2022
Organisations struggle to support IT in a hybrid work model
Study from digital employee experience tech firm finds 95% of professionals face disruptive IT issues that hinder productivity, with particular problems regarding remote workers Continue Reading
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Opinion
09 Jun 2022
Move with the times – in defence of WhatsApp in government
Former minister and current member of the House of Lords argues that the UK government needs to move with the times and embrace new communications tools such as WhatsApp Continue Reading
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Feature
07 Jun 2022
A new design for the new world of work
Widespread forecasts at the height of the pandemic about the death of the office have largely failed to come to pass, but its role is definitely changing as part of a wider, but as yet still mainly experimental, shift to hybrid working Continue Reading
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News
01 Jun 2022
Executive interview: Jeetu Patel, general manager of collaboration and security, Cisco
Anyone with an idea can help solve a problem if geography and distance don’t matter when bringing in talent, says Cisco’s collaboration and security chief Continue Reading
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Blog Post
01 Jun 2022
Sonatype offers software engineers control of InnerSource components
Sonatype is a software supply chain management company that has been gaining increasing traction in recent months. The company has now announced a capability focused on identifying and remediating ... Continue Reading
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Feature
01 Jun 2022
The state of Australia’s national broadband network
Australia’s national broadband network promises to improve broadband connectivity across the country but has been plagued by pricing issues. Here’s a look at where it is today and what lies ahead Continue Reading
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News
30 May 2022
Swim England takes the plunge with CaaS to reap remote work benefits
England’s national body for swimming deploys communications-as-a-service platform to support remote work for employees and sees benefits such as 35% reduction in monthly platform costs Continue Reading
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Blog Post
25 May 2022
Proof is in the pasty
With the opening of the new Elizabeth Line there was always going to be questions about value for money. At a cost of £25bn, will it deliver value, 13 years after the project to build it began? The ... Continue Reading
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News
25 May 2022
Zoom boom continues as it delivers billion-dollar first quarter
Despite partial return to work and adoption of hybrid rather than permanent home working, collaboration technology provider sees first-quarter total revenue up 12% year on year and +$100,000 customers rise by 46% Continue Reading
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News
25 May 2022
Most information and comms businesses plan to use homeworking permanently
Proportion of UK employees deploying hybrid working rises from 13% in early February 2022 to 24% in May 2022, with the information and communication industry revealed as a hybrid working hotspot Continue Reading
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Blog Post
24 May 2022
GitLab 15 drops slops on DIY DevOps flops & muttonchops
Provider of The One DevOps Platform GitLab Inc has announced the launch of its next major iteration, GitLab 15, starting with its first release version, 15.0, bringing forward new DevOps ... Continue Reading
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News
19 May 2022
BT strengthens push into enterprise and public sector
UK’s incumbent telco unveils charter to provide enterprise customers with springboard for growth by fuelling innovation through new investment in Division X unit, combining innovation and expertise with customer service and purpose-driven improvements Continue Reading
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News
19 May 2022
Marsden building society deploys UCaaS to enhance employee, customer experiences
Regional financial services leader chooses unified communications as a service offering for more agile, flexible and scalable communication to support both immediate needs and long-term growth Continue Reading
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News
16 May 2022
Zoom furthers contact centre expansion with Solvvy acquisition
In the next step of progression from being the pandemic’s breakout collaboration services leader, Zoom makes strategic buy to add advanced conversational AI and automation capabilities Continue Reading
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News
16 May 2022
Cisco enhances Webex for hybrid with ChomeOS, wellbeing support
Network and collaboration technology provider enters into partnership with IT giant to build the Webex Meetings PWA for all Chrome OS devices, and introduces collaboration services that support wellbeing Continue Reading
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Feature
16 May 2022
Evolution of unified comms services
Post-pandemic ways of working are forcing organisations to rethink their comms – we look at the growth in cloud-based services to support hybrid working Continue Reading
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Blog Post
09 May 2022
HP Inc's Poly opportunity: look beyond devices and software to a real collaboration strategy
Could its takeover of workspace collaboration specialist Poly turn HP Inc into a truly open and enterprise-grade collaboration giant? It certainly puts all the hardware in place - multimedia ... Continue Reading
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Feature
09 May 2022
CPaaS – a technology for the future
There is a received wisdom that as businesses flock towards the cloud, they are looking for a single platform on which to manage all their communication needs, leading to boom times ahead for communications platform as a service Continue Reading
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Feature
02 May 2022
Next generation of collaboration and communication services
Future comms systems may look and feel rather different from what exists today – we look at the journey for communications services Continue Reading
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News
29 Apr 2022
CIO interview: Jeffrey Wood, deputy director of ICT, Princess Alexandra Hospital NHS Trust
A move to a brand-new hospital site offers the NHS trust a chance to introduce a range of new innovations, building on the digital transformation delivered over the past few years Continue Reading
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News
29 Apr 2022
European employers missing the opportunity to automate processes for hybrid work
The transition to hybrid work has stimulated a shift among employees looking to their business to streamline their workflows, but research finds just a tenth have access to automation tools Continue Reading
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News
28 Apr 2022
Vercom plots ‘spectacular’ entry into global CPaaS market with MailerLite acquisition
Communications platform-as-a-service market continues hot streak as Polish solutions provider enters the world stage by acquiring global provider of tools for email communication Continue Reading
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News
28 Apr 2022
Oracle teams with Verizon as it expands global network of industry innovation labs
New facility outside Chicago will explore how 5G can create and test use cases to solve industry challenges, from carbon reduction to worker safety and sustainable building Continue Reading
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News
28 Apr 2022
Slack and Salesforce go public with first major integrations since acquisition
Slack and Salesforce have announced a set of developer products and integrations that Slack cofounder Cal Henderson says marks the first big public step to realising the value of the 2020 acquisition Continue Reading
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News
27 Apr 2022
Disappointing earnings at Google, but cloud still strong
Google posts first-quarter 2022 revenue of $68bn, but growth is not as fast as last year Continue Reading
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News
27 Apr 2022
Microsoft shows inflation-busting growth, driven by cloud adoption
As prices rise, Microsoft is trying to position its cloud services as the public cloud that offers the best value for money Continue Reading
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News
25 Apr 2022
C-suite regards adapting to remote working as key challenge
Senior management survey finds significant numbers noting remote working or flexi-working will be a long-term change for their business, with half seeing the switch to remote as one of their top three disruptions Continue Reading
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News
21 Apr 2022
One-third of manufacturers considered fit for the future with IoT and mobile edge
Survey shows pandemic drove the manufacturing industry to accelerate its digital transformation and be better prepared to deal with future challenges such as increased competition, changing employee expectations and rising customer demand Continue Reading
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News
20 Apr 2022
Flexible return-to-office policies are hammering employee experiences
Research shows work-related stress and anxiety is skyrocketing among office workers and those without flexibility, stressing that trusting teams to work where and when works for them will lead to better results Continue Reading
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Feature
19 Apr 2022
Positive benefits in the new experience economy
While creating a positive employee experience (EX) has been on the agenda of companies for years, the concept – and that of the experience economy in general – has come of age in the Covid-defined working arena Continue Reading
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News
14 Apr 2022
Zoom unveils platform innovations to elevate customer experience
Breakout videoconferencing leader announces conversation intelligence service and enhances online events offering, with aim to modernise how businesses engage with customers Continue Reading
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News
14 Apr 2022
Cisco and Venywhere reimagine the future of hybrid work in Venice ‘living lab’
Cisco employees live and work remotely in Venice for three months as part of a pilot programme to help the city reinvent itself as a work-from-anywhere destination Continue Reading
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News
13 Apr 2022
Oracle vaunts ME as employee experience platform geared to post-crisis workforce realities
Oracle has launched an employee experience platform, dubbed ME, said to be designed for post-Covid, individualistic pandemic workforce trends Continue Reading
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Blog Post
12 Apr 2022
Citrix and Microsoft: who’s really leading the transformation agenda?
Citrix loves Microsoft and Microsoft loves Citrix - OK, maybe I’m exaggerating to make a point, but that’s the gist of the official lines you get from both companies. But looking in from the ... Continue Reading
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News
12 Apr 2022
The metaverse: A virtual reality check
The so-called metaverse is years away, but many businesses are keen to ride the industry hype in a bid to benefit from first-mover advantage Continue Reading
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11 Apr 2022
Hybrid working in the metaverse
Few topics have attracted more headlines over the past year than hybrid work and the metaverse. How can these realities fit together and become productive in the new normal of work? Continue Reading
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News
06 Apr 2022
A1 Digital makes right connections for intelligent empowerment of construction industry
Telco’s digital transformation subsidiary, with a business focus on the German market, announces participation in the Intelligent Empowerment of Construction Industry research project Continue Reading
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News
04 Apr 2022
Office Wi-Fi may not cope with hybrid work
Continued growth of online meetings is triggering disruption across the employee productivity technology market, research from CCS Insight has found Continue Reading
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News
01 Apr 2022
Singapore enterprise comms and collaboration spend set for steady growth
The widespread enterprise adoption of remote operations that bolstered the demand for comms and collaboration products and services is set to persist Continue Reading