IT operations management and IT support

Manchester trams halted by communications failure

A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May Continue Reading

Why IT needs effective monitoring for cloud applications

IaaS and PaaS free up IT from running day-to-day administration tasks, but the cloud can become a black box, limiting visibility Continue Reading

How Microsoft is extending the benefits of Office 365

There are now over 100 million corporate users of Office 365, which provides a great developer opportunity. We find out why Continue Reading

Nordic region competes for datacentre dominance

The Nordic region is an attractive region for datacentres as demand for cloud services in the area grows Continue Reading

Durham Police to use artificial intelligence to help decide if suspects should be held in custody

Durham Police are to use artificial intelligence to help them decide whether or not to keep suspects in custody Continue Reading

Highly skilled professionals at risk of being replaced by computers

Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner Continue Reading

Large UK businesses increasingly want CEOs to have IT background

More large businesses in the UK want a CEO that has a good understanding of IT Continue Reading

Metropolitan Police to hit massive IT overspend

The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing Continue Reading

UK trade department in New York to promote fintech firms

Group of financial technology firms taken to New York to show off their knowledge of regulatory compliance software Continue Reading

Banks suffer average of 85 attempted serious cyber attacks a year, and one-third are successful

Banks face daily cyber attacks, many of which succeed in stealing data, research finds Continue Reading

InterContinental Hotel Group reveals extent of malware attack

Hotel group InterContinental (IHG) reveals that malware attempting to glean payment card details sat undetected on its network in the US for three months Continue Reading

How Dutch university quickly connected thousands of students to new learning management system

Dutch university TU Delft is replacing its legacy learning management system after 17 years Continue Reading

Security as a service on the rise in the UAE

Organisations in the United Arab Emirates are increasingly turning to security services Continue Reading

‘Can do’ attitude of DevOps teams is driving cloud-first strategies

The cloud-first strategies of businesses across sectors are maturing, with DevOps teams playing a leading role Continue Reading

Virtual reality in healthcare

In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading

Sweden’s Bisnode consolidates outsourced IT

Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading

Middle East enterprises urged to embrace governance, risk and compliance

The enforcement of corporate governance issues is still variable throughout the Middle East and making a strong business case for investment in GRC can be a challenge. Continue Reading

Technology investments core to JP Morgan Chase success

US investment bank is reaping the benefits of its $9.5bn annual technology spend Continue Reading

Chocolate maker Barry Callebaut gets sweet on cloud

Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs Continue Reading

How to apply DevOps practices to legacy IT

The one constant in legacy systems is that they can’t just be switched off. We find out how Ticketmaster has adapted its legacy IT to DevOps Continue Reading

HMRC contractors leave over inside IR35 ruling

HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation Continue Reading

Russian Airline at home in the cloud

S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project Continue Reading

Threats grow in Saudi Arabia’s cyber sector

Saudi Arabia's wealth makes it an attractive target for cyber criminals, but what have been the recent trends in cyber crime? Continue Reading

1,000 sub-postmasters apply to join IT-related group litigation against Post Office

Group legal action against Post Office relates to allegedly faulty Horizon computer system Continue Reading

Making the UK fit for 5G

In this week’s Computer Weekly, we look at the government’s new 5G strategy and assess whether it’s enough to stimulate development of next generation mobile networks. We meet some of the Silicon Valley startups hoping to revolutionise big data analytics. And we examine how to prevent the move to DevOps from harming work-life balance for IT professionals. Read the issue now. Continue Reading

AI and robots will 'create political instability' until humans find new occupations

The belief that advances in technology will create more jobs than they replace may no longer hold true Continue Reading

Portakabin’s biggest-ever IT investment unifies CRM

Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading

Danish shipping company uses blockchain in IBM partnership

Maersk and IBM test out the application of blockchain technology to track and manage the paper trail of shipping containers around the world Continue Reading

ZF Group opens doors to Hyderabad tech centre

German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading

Deutsche Bank creates group-wide CIO role

New chief will drive technology transformation across the bank Continue Reading

MoD ditches spreadsheets for SaaS-based collaboration tool

The Ministry of Defence is taking advantage of G-Cloud for collaboration software to manage its global activities Continue Reading

Hundreds more sub-postmasters apply to join group action against Post Office

Initial hearing regarding sub-postmasters who say they were wrongly punished for false accounting reveals admission by Post Office legal team Continue Reading

CW Nordics: Top IT priorities for Nordic CIOs in 2017

In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading

HPE services and CSC to become DXC Technology

The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading

UAE bank builds predictive marketing models

Rakbank is using SAS analytics software to better understand its customers following a successful implementation of the supplier’s anti-money laundering software Continue Reading

Cloud contracts are still a minefield

Cloud computing is maturing in the enterprise space, but the contracts that underpin cloud services have not evolved at the same pace Continue Reading

CW Benelux: Is there a Dutch digital delusion?

On government and business levels, the Netherlands aspires to be a digital leader in Europe, but it may be losing ground because of a lack of research and development investment. Also in this issue, IT decision makers based in the Benelux region are less confident than their European neighbours that IT budgets will increase in 2017, and Dutch bank ING, which used digital technology to reinvent itself after the financial crash, is about to reinvent itself again. Continue Reading

Case study: Australia’s Salmat to go cloud-only after getting a taste for the technology

Australian marketing company Salmat plans to move everything it can into the cloud following a highly successful initial SaaS implementation Continue Reading

Middle East and North Africa public cloud spend to hit $2bn by 2020

Middle East-based organisations are turning to public cloud services, with software as a service driving a major year-on-year spending increase Continue Reading

APAC businesses turn to DevOps to improve app quality, security

Security validation and metrics are some of the key trends in DevOps this year, according to CA Technologies Continue Reading

DevOps done right: Creating a collaborative and supportive business culture

Cultivating a supportive and collaborative business culture is considered central to getting DevOps to take hold in an organisation. We take a look at what this entails Continue Reading

London Fire Brigade system crashes cause delays reacting to emergencies

Control room system crashes have been causing delays in London Fire Brigade response times Continue Reading

Human-centric technologies will dominate next three years

Accenture says businesses will develop technology and services to match human behaviour in the next few years Continue Reading

Singapore and Indonesia stand out for IT spend in Apac banking sector

Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending Continue Reading

Blockchain can cut investment bank infrastructure costs by 30%

Investment banks can make huge cuts to their IT infrastructure costs through blockchain, according to analysis Continue Reading

HSBC appoints technology advisers to keep pace with IT changes

Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board Continue Reading

Australian government technology suffers failure after failure

Former government IT leader says Australia’s IT is so bad that if the government were a private sector organisation, it would fail Continue Reading

Cyber security scare stories could sharpen focus at banks

There are continual cyber attacks on banks, and although most are repelled, there is significant room for improvement Continue Reading

Dubai-based Aramex optimises branch office connectivity

How global logistics firm streamlined its branch office operations in the Middle East Continue Reading

Customer-first approach will make 2017 a challenge for Dutch CIOs

CIOs in the Netherlands could see their strategies lead to thousands of jobs being cut as businesses automate Continue Reading

Metro Bank moves IT infrastructure to cloud

Metro Bank moves its IT infrastructure to a private Rackspace cloud platform, which will allow it to keep up with the latest technologies and reduce costs Continue Reading

The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading

London Stock Exchange opens tech services centre in Sri Lanka

The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading

Top 10 ANZ enterprise IT stories of 2016

Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading

CIO Interview: Jim Fowler, GE

Imagine if your boss was a CEO pioneering a digital revolution in a company over 120 years old, connecting industrial machines to the internet Continue Reading

Middle East bank to launch AI for customer support

Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services Continue Reading

Dutch IT ministry needed to take digital lead

Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT Continue Reading

Australia’s IFC Logistics virtualises storage to prevent further outages

Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading

AI set to replace traditional IT administrators

Demand for higher levels of availability will lead to increased use of automation. Over time, many IT roles will be taken over by intelligent algorithms Continue Reading

Singapore aims to become a digital leader

In this week’s Computer Weekly, we find out how the city-state of Singapore is investing in skills and technology to become a leading digital nation – and what the UK could learn. We examine how to prevent legacy IT becoming a hindrance to digital transformation. And we look at the impact of controversial new tax rules on the UK’s IT contractor community. Read the issue now. Continue Reading

Swedish bank uses Amelia the robot for customer services

SEB is using AI software from IPsoft for customer service after a successful internal project Continue Reading

Emirates Islamic bank and the Muslim finance revolution

The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change Continue Reading

Which? calls for user compensation over Windows 10 upgrade issues

Consumer rights champion’s research shows 12% of Windows 10 users have downgraded to an older version of the software because of troublesome updates Continue Reading

Bank IT spending to hit $241bn across four major global regions

IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain Continue Reading

How Action for Children improved IT service delivery

Children's charity Action for Children has rolled out Citrix remote access on tablets and is using ITIL to drive IT efficiencies Continue Reading

Singapore’s DBS Bank signs up to Amazon cloud

The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services Continue Reading

Nordic CIO interview: Liv Fiksdahl, DNB

CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business Continue Reading

Nordic CIO interview: Vesa Erolainen, Pöyry

Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it Continue Reading

Skills shortage and poor IT infrastructure hinder tech adoption by Asean governments

EIU report highlights governments’ desire for better use of data, including cloud access Continue Reading

Benelux CIO interview: Paul Elich, CIO at KLM

Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France Continue Reading

Nordic CIO interview: Roland Grunéus, Intrum Justitia

Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data Continue Reading

Standard Chartered takes global delivery network to next level

Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre Continue Reading

[email protected]: A history of IT outsourcing

Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading

Nordic CIO interview: Tore Burheim, University of Bergen

IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters Continue Reading

Banking IT community faces uncertain Brexit future

The financial services IT community faces a period of uncertainty as finance firms reassess plans following the EU referendum result Continue Reading

Hays Recruitment service desk project is all gain and no pain

The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading

CW Europe: June-August 2016

In this issue of CW Europe we lead off with a look at the open data success story in France. Making data available promises organisations – particularly data rich public sector bodies – the opportunity to improve services and cut costs. France is doing just that. Read how following the appointment of its first chief data officer (CDO), France has made good progress in using open data. It now has the number four spot in the Open Data Barometer, compiled by the World Wide Web Foundation. France has also become a prominent member of the Open Government Partnership. Through its data.gouv.fr open data programme, the French government has created both economic and social benefits such as reducing transaction costs. Continue Reading

Technology key to supporting World Expo 2020 in Dubai

Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020 Continue Reading

NoSQL offerings from Microsoft and Oracle

Cloud and big data applications have led to a new wave of NoSQL data stores. We look at what Microsoft and Oracle have to offer Continue Reading

Computer [email protected]: What was happening in IT in June over the years

Significant articles published in the month of June over the last few decades from the Computer Weekly archives at The National Museum of Computing Continue Reading

Middle East CIO interview: V. Chandrasekar, Standard Chartered

The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT Continue Reading

Network Collapse: Why the internet is flirting with disaster

It’s surprising the internet works at all, given the age of its core software. The question is, can we catch it before it falls over? Continue Reading

CW Benelux: May-July 2016

Welcome to the Computer Weekly ezine focused on the Benelux region. This quarterly publication will look at the issues facing CIOs in Belgium, the Netherlands and Luxemburg. Continue Reading

Public cloud uptake rises, but Europe still lags behind the US

Okta research finds the most popular cloud applications in all regions are mail, sales and marketing, social media and document storage Continue Reading

Swedbank boosts customer service with a virtual assistant

Nuance Nina will offer basic frontline support for online customers Continue Reading

Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies Continue Reading

Singapore online grocer RedMart uses cloud ERP to drive growth

Online retailer RedMart turned to cloud-based enterprise resource planning (ERP) when its existing system struggled to keep up with business growth Continue Reading

CW Middle East – April to June 2016

The Middle East is undergoing great socio-political and economic change. While the economics of falling oil prices is driving business diversification in the region, the opening up of the Iranian economy looks set to boost demand. The IT industry is set to play a key role in the region's social and economic future. Continue Reading

CIO interview: Gerard Spans, Arcadis

The CIO of the Netherlands-based global design and consulting company tells Computer Weekly how he manages the three responsibilities which he sees as the future of his role Continue Reading

Capgemini to build 100-strong team of blockchain specialists

The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services Continue Reading

Israeli volunteers ready their cyber defences as Anonymous affiliates attack

Every April, Israel braces itself for an onslaught from pro-Palestinian hackers, but the occupants of a small conference room in Tel Aviv stand in their way Continue Reading

Australian universities increase IT spending well above global average

Australian universities are increasing their IT spending as they improve learning and operational efficiency Continue Reading

CIOs lack faith in IT’s ability to meet digital demands of business

VCE research suggests IT departments lack confidence in their ability to meet the digital demands of their organisation Continue Reading

Dell offloads services arm to fund EMC acquisition

Dell dumps its services business as it gets ready to take over EMC Continue Reading

The dawn of managed services in the Middle East

Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies Continue Reading

CIO interview: Stuart Birrell, Heathrow Airport

Heathrow’s CIO is working to future-proof the airport, using technology to improve the passenger experience, reduce environmental impact and build a new operational model Continue Reading

CW Europe – March 2016

India once again topped a list of best places to offshore IT and business process outsourcing (BPO) services but, as global delivery becomes the norm, organisations will increasingly look for other locations for a better balance. An annual study from management consultancy AT Kearney revealed its top 55 locations, with India leading the way. But organisations now have many more options, as their criteria for choosing a particular destination extends beyond cost. And it is now common for organisations to use several offshoring locations. Continue Reading

Co-ordinate outsourced services with Siam

We look at the practical considerations of implementing an effective service integration and management strategy Continue Reading

Why are big government IT projects still going wrong?

The rural payments programme has again been in the spotlight over its failures, continuing the trend of government IT programmes being noted not for their success, but rather the opposite Continue Reading

CIO interview: Anders Candell, Stora Enso

CIO at Finnish pulp and paper manufacturer shares advice for shouldering a new CIO position and guiding the business towards innovative technology Continue Reading