IT operations management and IT support

Middle East CIOs optimistic as budgets increase and digital transformations expand

Cyber security and risk management will see the biggest increase in spending, but digital transformation of businesses is a major driver of investment, survey shows Continue Reading

MP questions government over Post Office Horizon case

Labour MP asks the government about the costs associated with the Post Office Horizon legal battle Continue Reading

How Kubernetes has simplified Bet365’s software deployments

Online betting company has begun using Kubernetes to make it easier for its IT infrastructure and product teams to share complex configurations Continue Reading

CW Middle East: Visibility and security of networks are top IT priorities

The 2019 Computer Weekly/TechTarget IT Priorities survey shows that enterprise buyers in the Middle East, like those in the UK and Europe, are looking to lock down their networks in the face of an almost constant barrage of threats and malicious actors. Also read how Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising, and what further details operator O2 has revealed about how it is planning for the advent of 5G. Continue Reading

How to remove the paper trail

The speed with which a contract is signed is often the rate-determining step in a digitally enabled business process Continue Reading

Should you buy SaaS ERP or best-of-breed enterprise software?

The major ERP providers are pushing their customers to their cloud offerings. It makes sense, but there are plenty of SaaS alternatives Continue Reading

PC industry suffers as Microsoft severs link between Windows and hardware refreshes

If Microsoft succeeds, a Windows upgrade will no longer mean that businesses need to refresh their PC estate Continue Reading

How APAC firms can tame the data beast

Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements Continue Reading

The rise of digital workers and the bot economy

Automation Anywhere’s booming business, particularly in the Asia-Pacific region, is a sign of things to come in the new world of work where digital workers can be hired from a bot store Continue Reading

What Belarus offers the tech sector

Belarus might not be as well known for its IT as some of its neighbours, but it is pushing its head above the parapet Continue Reading

Most business decision-makers and knowledge workers happy to work alongside robots

Fears that automation will remove jobs for knowledge workers are reducing as opportunities emerge to upskill and eradicate mundane work Continue Reading

Post Office could face huge costs bill for first Horizon trial

Subpostmaster claimants’ legal team makes application for the Post Office to pay millions of pounds of costs associated with trial Continue Reading

Major shake-up of TSB IT after core banking system migration disaster

TSB has restructured its IT team to give its internal team control of its core banking system Continue Reading

Businesses losing out on early payment discounts due to outdated software

Chief financial officers need to upgrade their accounting software to benefit from discounts available for paying suppliers early Continue Reading

Artificial intelligence making major inroads into Russian banking

Russian banks are identifying use cases for artificial intelligence, but the gradual adoption of the technology will require access to a deeper skills pool if it is to accelerate Continue Reading

Post Office ‘lacked humanity’ in the treatment of subpostmasters, says peer

Peer slams Post Office after High Court judgment reveals its oppressive style of managing the people who run its branches Continue Reading

Layer your approach to web security

Combining unified threat management with other security systems and a strategic CISO is essential to defend against threats Continue Reading

Businesses failing to grasp DevSecOps

UK and US businesses are being exposed to security risks by a failure to integrate security into DevOps programmes, research shows Continue Reading

Bank of England’s large IT spend partly due to use of manual processes and legacy systems

The Bank of England admits there is room for improvement when it comes to IT efficiency Continue Reading

Choosing the right kind of hybrid cloud management

We look at the various factors businesses should consider when looking to solve their cloud management problems Continue Reading

Danske Bank builds on machine learning to predict IT failures

Danish bank is using artificial intelligence to help it prevent IT outages that could damage its reputation with customers Continue Reading

Spotify and Just Eat join forces with tech firms to help enterprises manage cloud costs better

A new non-profit, cloud-focused trade association has emerged that wants to help prevent financial management issues get in the way of enterprises embracing cloud Continue Reading

Counting the costs of IaaS and SaaS

Cost management is a priority for organisations seeking to use infrastructure and software as a service Continue Reading

Government revises outsourcing guidelines to balance risk with suppliers

The government has published its latest guidelines on public sector outsourcing Continue Reading

APAC enterprises are just getting started on AI

Despite clear benefits of adopting the technology, only 41% of enterprises in the Asia-Pacific region have embarked on their artificial intelligence journey Continue Reading

IT professionals are getting ready for the onset of digital twins

While few businesses are running digital twins in production, Gartner expects two-thirds will implement the technology by 2022 Continue Reading

Bank of England to migrate from core system with a one-off big bang

The Bank of England will migrate from its current core settlement system with a 'big-bang' migration before the end of 2025 Continue Reading

Steering a safe course through hybrid cloud

We look at why hybrid cloud can create a tricky infrastructure to manage Continue Reading

Any slowdown in Moore’s Law will increase datacentre costs

Datacentre managers want to run their sites more like the cloud scale companies Continue Reading

Healthcare providers should press on with digital transformation

Healthcare providers should continue digitisation efforts with security in mind amid looming cyber threats, says a top T-Systems executive Continue Reading

Steering a safe course through hybrid cloud

We look at why hybrid cloud can create a tricky infrastructure to manage Continue Reading

Legacy systems holding banks back from meeting demand for instant accounts

Banks are struggling to meet customer demand to open accounts instantly because of legacy IT systems and processes Continue Reading

Deloitte will double Hyderabad workforce to support demand for technology services

Deloitte will add 40,000 staff at its operation in Hyderabad, with IT professionals accounting for a significant portion of employees Continue Reading

How to create a great strategy in the digital age

What are the best ways for technology leaders to create a strategy that is fit for the digital age? Computer Weekly asks the experts Continue Reading

AXA recruits AI assistants in back office

Insurance giant is deploying software robots to take over repetitive tasks and free up humans to do more analytical work Continue Reading

IBM reports growing interest in multicloud

As it gets ready to onboard Red Hat, IBM claims its multicloud business has a lot of potential Continue Reading

Lloyds Bank to migrate hundreds of thousands of customers to Google-inspired fintech

Following its announcement that it was exploring the use of a fintech platform, Lloyds Bank has been quick to plan customer migration Continue Reading

Santander announces latest branch closures as digital channels take over

Bank to close 140 more UK branches as in-branch transactions fall and digital banking accelerates Continue Reading

Finnish banks to share core banking platform and supplier

Three banks in Finland have hired an IT services supplier to build a shareable core banking platform Continue Reading

UK financial services regulator to link top banker bonuses to IT performance

FCA head tells Commons Treasury committee: “We expect banks’ policies on variable remuneration to reflect operational resilience. They have to – if they don’t, we will act.” Continue Reading

How ASEAN firms can tap storage analytics to improve operations

With storage systems becoming more heterogeneous and siloed, some organisations in ASEAN are turning to storage analytics to reduce costs and address storage issues before they occur Continue Reading

Enterprises are increasing the human workforce while deploying AI

Artificial intelligence is creating more jobs than it replaces, according to a study of businesses using the technology Continue Reading

IT professionals in London could see roles shipped to EU as result of Brexit

The UK and London in particular could see IT jobs in financial services move to hubs across the European Union as a result of Brexit. Continue Reading

IT profession to get one of the biggest pay rises this year

IT workers are set to receive one of the highest pay rises of all professions in the UK this year as competition for their skills increases Continue Reading

Almost half of containers in production have vulnerabilities, study finds

More containers are being deployed in production, but many businesses are unaware if they are secure Continue Reading

JP Morgan looks for someone to lead its blockchain developments

Bank seeks executive to take on blockchain role, with responsibility for creating technology to solve business challenges Continue Reading

Top 10 Middle East stories of 2018

Here are Computer Weekly’s top 10 Middle East enterprise IT stories of 2018 Continue Reading

Top 10 Benelux IT stories of 2018

From cyber security planning to smart city initiatives, here is a selection of articles about IT developments in the Benelux countries Continue Reading

HSBC taking data analysis service to business customers

HSBC is upping its search for artificial intelligence expertise as it takes a data analytics service to its business customers Continue Reading

Sberbank partners US accelerator for startup programme

Russian state-run bank links up with San Francisco-based accelerator 500 Startups to provide expert advice to startups in a variety of tech fields Continue Reading

Port of Rotterdam uses floating lab to learn about automation in harbour

A ship will soon be converted to a floating laboratory to test automation technologies at the Netherlands port Continue Reading

Hybrid cloud in Australian government removes supplier lock-in

Australian public sector could take the hybrid approach to cloud computing as government’s digital transformation strategy moves ahead Continue Reading

Barclays staff to transfer to HCL as IT deal is expanded

Bank announces closure of operation in Lithuania, with employees transferring to IT services company HCL Continue Reading

How Australia is keeping pace with microservices

Adoption of microservices remains patchy in Australia, although some sectors pursuing digital transformation are catching up rapidly Continue Reading

APAC healthcare providers reaping digital transformation returns

Digital transformation could potentially double the improvements in integrated care by 2020, study finds Continue Reading

Interview: Sam Lowe, chief technology officer, Streetbees

Streetbees’ first IT chief brings artificial intelligence expertise to help the tech startup deliver a hive of data for its customers Continue Reading

HPE shows off first fruits of $4bn edge computing investment

Tech supplier has beefed up its Edgeline portfolio with new hardware and software offerings to make it easier to manage edge devices, applications and data Continue Reading

FCA deeply concerned as no end in sight for IT failures in banking

The FCA has reported a massive increase in the number of banking IT failures in the UK and admitted there is no end in sight Continue Reading

It’s still early days for hybrid IT in APAC

The tipping point for hybrid IT adoption will come only when more enterprises start running production workloads on the public cloud, says HPE’s chief technologist for the region Continue Reading

Why IT infrastructure approach needs modernising

The freedom and flexibility to develop applications rapidly using diverse platforms will put IT infrastructure teams under increasing strain Continue Reading

Why CIOs must start offloading work

Taking on more responsibilities is having a detrimental effect on digital transformation and customer experience initiatives Continue Reading

How Singapore Airlines is flying the digital skies

Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge Continue Reading

CDO interview: Aidan Millar, DNB

Norwegian bank hires chief data officer to lead its data-driven transformation Continue Reading

Post Office executives cross-examined in Horizon IT system trial

A High Court trial, where subpostmasters are suing the Post Office for damages caused by an allegedly faulty IT system, ended its second week. Continue Reading

Challenger bank ready to get its banking licence back

CivilisedBank is reapplying for a banking licence after giving it up to focus on its technology Continue Reading

Post Office trial throws up known problem with Horizon system

High Court case in which subpostmasters are suing the Post Office has revealed a known problem with the computer system at the core of the dispute Continue Reading

Why commercial software providers are buying into cloud native

There is a reason why IBM has announced it will be spending $34bn to buy Red Hat, much like VMware’s acquisition of Heptio Continue Reading

How Hive balances platform stability with innovation

The smart home thermostat division of British Gas has made developers fully responsible for supporting and monitoring the code they deploy Continue Reading

High court Post Office trial puts subpostmasters’ contract under microscope

Case against Post Office in relation to allegedly faulty computer system begins in High Court Continue Reading

Australia needs better cloud and data management capabilities

Use of cloud services is soaring in Australia, but a lack of cloud management skills is holding back enterprises from reaping the full benefits of the technology Continue Reading

Lloyds Banking Group shaking up its workforce to reflect digital times

Lloyds Banking Group is revamping the roles of thousands of staff as it becomes digital Continue Reading

Deutsche Bank to create cloud-based digital cheque processing system

German banking giant Deutsche Bank will replace manual and paper-intensive cheque processing methods with an automated system in the cloud Continue Reading

International Space Station runs HPE Apollo supercomputer

The first off-the-shelf supercomputer to run in space, Apollo 40, will be used for local number crunching and artificial intelligence applications Continue Reading

Inside Schneider Electric’s Batam smart factory

The French energy management and automation firm has nearly halved material wastage by applying smart manufacturing technologies at its Indonesia plant Continue Reading

Why businesses must take a strategic view of automation

For many CIOs, robotic process automation promises quick wins, but businesses should also take a longer-term view to drive digitisation Continue Reading

Traditional financial services firms face extinction within 12 years

A large number of large banks could disappear within 12 years unless they change business models and economics Continue Reading

Australia earns mixed record in IT agility

Despite being fervent adopters of cloud, Australian enterprises are slower than those in the US and UK in deploying business-critical applications Continue Reading

DNS attacks cost finance firms millions of pounds a year

Average cost of recovering from a single DNS attack is $924,390 for a large financial services company, survey shows Continue Reading

Consumer rights champion Which? begins digital journey

Consumer rights organisation has always had a subscription business, but is now transforming into a digital one through cloud computing Continue Reading

CIOs and the cloud: The future of European enterprise software

European organisations are moving to the cloud rapidly, but trepidation remains in concerning certain aspects, such as security Continue Reading

Postal delivery robots trialled in Norway

The Norwegian postal service is testing out the value and viability of robots delivering mail to homes and businesses Continue Reading

Big expectations, huge presence: Gitex 2018 opens

Artificial intelligence, blockchain, 5G, robotics, and virtual and augmented reality are all in the spotlight at Gitex Technology Week 2018 in Dubai Continue Reading

Robots in the workplace supported by 81% of business chiefs

Robotic process automation continues to be taken up by more organisations – but despite proven benefits, those that already use it are struggling to scale it up Continue Reading

CW Middle East: Middle East warms to humanoid robots

Countries in the Middle East are warming to humanoid robotics, robotic process automation and artificial intelligence as these technologies become widely accepted globally. Also in this issue, read why Saudi Arabia has called on London’s fintechs to set up in the country with the promise of government support, and find out how the Gulf Warehousing Company has introduced cloud-based technology to replace paper processes used by its HR department. Continue Reading

Tech takes centre stage in CBI’s pre-Budget wish list

Industry calls on government to set the tone for a tech-friendly business environment after the UK leaves the EU Continue Reading

GDPR case work swamps Denmark’s data protection agency

The agency investigating alleged breaches of GDPR in Denmark is recruiting additional resources to cope with the increase in work Continue Reading

Filling the blockchain chasm

Blockchain as a term is becoming common language, but there is a long way to go before it will mean anything to the performance of most organisations Continue Reading

No let-up in digital banking glitches as TSB and HSBC customers are hit on payday

Online and mobile app banking outages continue to increase in regularity as TSB and HSBC customers report problems Continue Reading

CIO interview: Fraser Ingram, Clydesdale and Yorkshire Bank

Fraser Ingram joined the Clydesdale and Yorkshire banking group as CIO just at the right time – as it was embarking on its digital journey Continue Reading

Nipping DevOps challenges in the bud

A clear focus on helping enterprises overcome hurdles in their DevOps journey has been central to Puppet’s growing footprint in Asia Continue Reading

Your IT provider is being acquired – what does this mean for you and your business?

Merger and acquisition activity is widespread in the IT sector, but what does it mean for you when one of your key tech suppliers is bought up by another firm? Continue Reading

Businesses that take humans with them on robotics journeys gain the most

Businesses that put human development at the centre of their automation strategies will profit the most Continue Reading

Foreshadow mitigation obscures licensing impact

Performance of virtual machines could be severely affected by the workaround for Intel’s latest processor flaw. To compensate, more processors will be needed Continue Reading

Growing reliance on cloud will need tighter IT management

By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all Continue Reading

Santander plans UK tech hub in Milton Keynes

Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff Continue Reading

Nationwide Building Society adds over a billion pounds to IT spend

Nationwide is increasing the budget for its latest multi-year IT project Continue Reading

Middle East hungry for digitisation, says GE’s Bill Ruh

The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries Continue Reading

Tech Nation startup programme demonstrates richness of UK fintech

A Tech Nation programme to support the UK's financial technology startups demonstrates the increasingly diverse range of business-to-business products and services available through the country's fintech community Continue Reading

Two-thirds of emails not clean, says research

Two-thirds of emails don't make it to the inbox because security systems consider them unsafe, according to research Continue Reading

AIOps killed the IT support star

There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options Continue Reading