IT operations management and IT support

Blasé directors put business data at risk

The higher up within a business you go, the more likely you are to find people intentionally leaking confidential data, says Egress Continue Reading

CIO Interview: Siim Sikkut, Estonian government CIO

Siim Sikkut is one of a generation of tech native Estonians, who is turning his knowledge and experience to transforming government services Continue Reading

Pressure for public inquiry into Post Office IT system scandal begins with mountain to climb

Members of Parliament seeking a public inquiry into the Post Office Horizon scandal face huge challenges, but pressure and time could force justice Continue Reading

Two-thirds of workers at risk of robot-driven redundancy are unaware of the threat to jobs

People who do jobs that are most likely to be automated through technology are unaware and unprepared of the impending threat to their livelihoods, with Nesta calling on the government to do more to up-skill those at risk Continue Reading

Goldman Sachs considers building cloud service to sell to other finance firms

Internal memo reveals that bank could provide an Amazon Web Services-like cloud service to financial services companies Continue Reading

New jobs in Ireland as Brexit forces Revolut to migrate work from London

Brexit has pushed the financial technology firm into moving London jobs to Ireland Continue Reading

Cost-cutting and digital transformation spur increased European IT outsourcing in 2019

The need to rein in costs while digitally transforming has led to growth in traditional and as-a-service base outsourcing Continue Reading

Inside DXC Technology’s APAC playbook

DXC Technology’s CTO for Asia-Pacific talks up efforts to support the region’s enterprises that are in varying stages of digital transformation Continue Reading

AI is transforming the Nordic workplace – and it won’t stop there

Nordic startups are applying artificial intelligence to address workplace challenges, with HR and operations managers across the world watching Continue Reading

Apple posts record-breaking quarter, but prepares for Coronavirus impact

The Coronavirus outbreak is having a direct impact on Apple’s supply chain and its Chinese retail stores and channel partners Continue Reading

Police sent information about potential Fujitsu staff perjury in subpostmaster prosecutions

The police have been asked to consider information from a High Court judge questioning evidence given by Fujitsu staff in criminal trials of Post Office subpostmasters Continue Reading

Gender funding gap reveals complacency in the Nordics

Tech investors are biased towards men when it comes to investing – even if they are not aware of it Continue Reading

Millions lost due to lack of effective IT operations monitoring

The complexity of modern IT systems means it can be impossible to identify the root cause of a failure Continue Reading

Podcast: The Computer Weekly Downtime Upload – Episode 43

In this week’s episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna talk about the loan charge review that is bearing down on IT contractors, the Tech Talent Charter, Windows 7, and combating loneliness among remote workers Continue Reading

Two-fifths of Middle East IT staff would change job for more money

IT professionals in the Middle East are mostly motivated by money when it comes to finding a new job, according to a Computer Weekly survey Continue Reading

Over a quarter of Middle East businesses have no women in their IT department

Businesses in the Middle East are failing to balance their IT workforces between men and women, and a quarter have no women in IT roles Continue Reading

Spanish bank applies AI to staff training

CaixaBank uses artificial intelligence to help its staff find and access the most relevant training resources Continue Reading

Modern telecoms has opened up Sweden’s far north

Modern telecom infrastructures mean datacentres can be further away from users, and environmental and cost advantages are to be had in locations such as Sweden’s far north Continue Reading

Lloyds Banking Group to create digital workplace with Microsoft

Bank is transforming how its staff work as part of a multibillion-pound digital transformation Continue Reading

TSB signs up IBM Services and announces Edinburgh tech hub

TSB has contracted IBM to provide hybrid cloud services as part of its £120m digital transformation plans, which will see more tech jobs in Scotland Continue Reading

Government distances itself from Post Office decisions in Horizon IT litigation

Department for Business, Energy & Industrial Strategy says it did not make decisions in the Post Office’s recent court battle Continue Reading

Royal Bank of Canada gives Mencap a ‘leg-up’ in automating processes

UK charity gets help from Canadian bank in a collaboration aimed at creating a robotic workforce Continue Reading

What is behind Stockholm’s datacentre boom?

Datacentres are springing up in Stockholm – but what is drawing major IT companies to the Swedish capital? Continue Reading

MLL Telecom appoints new CEO

Shaun Ledgerwood succeeds Gary Marven as chief executive as network services provider seeks to maintain momentum as a technology supplier to public and private sector organisations Continue Reading

Why subpostmasters are calling on the government to pay Horizon trial costs

The damages that subpostmasters will receive after their court victory against the Post Office fall well short of their calculated losses Continue Reading

Windows 7: Dead or alive?

Far from being dead and buried, Windows 7 is set to remain alive and kicking in many organisations as they struggle with complex migration challenges Continue Reading

The challenge of metadata at the edge

Nelson Petracek, chief technology officer at Tibco  says that one of the issues in deploying and managing edge computing devices is how will the device metadata be managed and governed. Such ... Continue Reading

Subpostmaster group calls for government to pay legal costs for Horizon trial

The group of subpostmasters that defeated the Post Office in court over a faulty IT system are calling for the government to pay the costs of the legal action Continue Reading

Learning from the Travelex cyber attack: Failing to prepare is preparing to fail

The key lesson to take from the Travelex breach is that an effective response to a breach is a critical business function and no longer the sole province of the IT department Continue Reading

Whisper it… but could a cyber attack be good for your career?

All too often it’s the CISO who carries the can for an enterprise security failure, but this might not be a bad thing. There’s lots of evidence to suggest that falling victim to a cyber attack may actually enhance your CV Continue Reading

Deliveroo exceeds tech recruitment target in Edinburgh

Food delivery firm has increased the number of technology staff it wants in its Edinburgh hub Continue Reading

Five ways that backup has changed since the days of tape

Back in the day, all this was tape, but times have changed, with cloud-to-cloud backup, cloud storage, virtual and physical backup appliances and myriad endpoint hardware Continue Reading

The Post Office computer problem that destroyed the lives of pillars of the community

The Post Office’s refusal to believe subpostmasters were suffering losses due to computer system errors was incompetent and cruel Continue Reading

Iran likely to hit back with cyber attacks, security experts warn

The possibility of cyber attack by threat groups acting on behalf of the Iranian government has dramatically increased following US actions in Iraq Continue Reading

Call for former Post Office CEO to step down from public roles after IT court battle lost

Conservative peer is calling for former Post Office CEO to step down from high-profile public roles for her part in Horizon IT scandal Continue Reading

Top 10 enterprise IT in the Benelux region stories of 2019

Here are Computer Weekly’s top enterprise IT stories from the Benelux region over the past year Continue Reading

Top 10 financial services IT stories of 2019

Here are Computer Weekly’s top 10 financial services and fintech stories of 2019 Continue Reading

Former Post Office CEO apologises to subpostmasters over Horizon scandal

Subpostmasters criticise former CEO’s apology for their suffering as “too little, too late” Continue Reading

Top 10 storage deployment stories of 2019

Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage Continue Reading

Steering a safe course through hybrid cloud

Maxwell Cooter looks at why hybrid cloud can create a tricky infrastructure to manage Continue Reading

Criminal Courts Review Commission to review Horizon judgment ‘swiftly’

The CCRC’s review of potentially unfair prosecutions of subpostmasters is just one of the unresolved issues in in relation to subpostmasters’ battle with the Post Office over its faulty IT system Continue Reading

Subpostmasters proved right on IT system failures as calls for full public inquiry mount

Post Office has been “in denial” about the robustness of its core retail system, which a judge said was to blame for problems experienced by subpostmasters in a multimillion-pound group action Continue Reading

Subpostmasters got the best deal possible in legal battle with the Post Office, says lawyer

Subpostmasters ended their legal battle with the Post Office at the optimal time, according to the lawyer that managed the High Court action Continue Reading

Why Lendlease is embracing digital twin technology

Australia-based property developer Lendlease is using digital twins and other technologies to break the bulwark of rising costs and declining productivity in the construction sector Continue Reading

Lloyd's of London secures £300m for digital transformation

Lloyd's of London has secured funding for a modernisation programme that will start next year Continue Reading

Post Office settles legal dispute with subpostmasters, ending 20-year battle for lead claimant

The Post Office has settled its long-running legal dispute with subpostmasters, and will pay £57.75m in damages Continue Reading

APAC IT leaders lay out priorities for 2020

Robotic process automation and data analytics are among the top priorities for IT leaders in the Asia-Pacific region in the new year Continue Reading

Autonomous ships on Dutch horizon

The Port of Rotterdam is creating an environment where autonomous ships will become the norm, through IoT and IBM Watson Continue Reading

Dutch government must sort IT mess as priority

Dutch government lacks the knowledge and skills for its own IT strategy, according to scathing report Continue Reading

Dutch government must facilitate and coordinate a broad eID system

The Dutch government should push for an electronic ID system for its citizens that works across the public and private sectors, according to a report Continue Reading

Security Think Tank: Time for a devolution of responsibility

The belief that effective perimeter security is the best way to protect data is a fallacy that is being repeatedly exposed. We must recognise the need for a data-centric security model to protect data from both internal and external threats, but what does this mean for security professionals? Continue Reading

UK financial services regulators tell banks to own their IT disasters

Financial services regulators propose tighter rules for firms to reduce the adverse effects of operational problems, such as IT outages Continue Reading

HPE takes aim at hybrid IT management as a service

Starting with its GreenLake family, HPE is building out a hybrid platform from the edge to the cloud Continue Reading

Goldman Sachs reins in cloud-based retail challenger in UK

Bank does not want rapidly expanding Marcus to breach deposits threshold at which UK banks have to ring-fence their retail operations Continue Reading

Changes in the CI/CD pipeline

Continuous integration/continuous delivery is responsible for pushing out a set of “isolated changes” to an existing application. We look at how big these changes can be Continue Reading

TSB neglected to assess capabilities of main IT provider in its failed system migration

TSB failed to properly assess and manage the internal service provider that lead its botched IT migration Continue Reading

Telefónica reveals global restructuring plan

Global telco to undergo wholesale changes to prioritise markets where it says it can be relevant and grow sustainably in the long term Continue Reading

Peer calls for clear-out of Post Office board after Court of Appeal confirms major court defeat

Conservative peer championing subpostmasters’ long-running battle with Post Office suggests management clear-out after Court of Appeal rejects appeal bid Continue Reading

Nationwide building society opens up systems through mortgage API

Nationwide Building Society is trialling an application programming interface that will enable its mortgage brokers to link directly to some of its systems Continue Reading

How ServiceNow is empowering Asia’s mobile workforce

ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers Continue Reading

TSB tech woes continue with overnight systems failure

TSB customers have experienced problems receiving money into their accounts due to an IT error, just days after the bank was slammed in a report on its IT problems last year Continue Reading

Swiss packaging manufacturer powers digital maintenance with GE and ServiceMax

Carton and packaging company SIG, which also sells IoT-connected machines to food and beverage firms, has developed a digital maintenance service Continue Reading

Western Union transfers to AWS cloud

Western Union is the latest financial services form to set out a future in the Amazon Web Services cloud Continue Reading

Swedish hospitals suffer IT crashes

Hospitals in Sweden’s West Götaland region have suffered computer problems because of as-yet unexplained hard drive crashes Continue Reading

Massive increase in fraud attacks on TSB customers during IT meltdown

There was a massive spike in attempts by fraudsters to steal from TSB customers when the bank’s IT systems failed in 2018 Continue Reading

Holy grail of digital banking is, at first glance, a new channel, not a new concept

Details of Google’s plans in the financial services sector have emerged with nothing groundbreaking so far, but the sector is guessing what comes next Continue Reading

Low-code maturity boosts efficiency and helps user acceptance

Low-code development is finding new maturity in enterprise application development, and organisations of all kinds are taking advantage of the trends Continue Reading

How DBS is pushing the limits of IT efficiency

Besides shrinking its datacentre footprint by 75%, Singapore’s DBS Bank is running twice as many virtual machines on a single socket and decoupling applications from its infrastructure stack Continue Reading

Australian bourse to overhaul technology infrastructure

The Australian Securities Exchange is embracing digital ledger technology, microservices and DevOps to modernise its core systems Continue Reading

Businesses move key applications off public cloud to save costs

A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate Continue Reading

Finnish biometric identity plans for seamless air travel

Finnair and Finavia explore options for automatic digital identification and authentication of air travellers Continue Reading

Bet365 backs DevOps to improve site reliability

The online betting site is setting up a DevOps team to improve website reliability and ensure applications are deployed quickly Continue Reading

GoCardless and TransferWise create global network for direct debits

Fintechs’ network will make it easier for small companies to expand their customer bases internationally Continue Reading

Zopa opens testing for its banking products to customers

Zopa's move into the banking sector is gathering pace as customers test out its savings product Continue Reading

Co-operative Bank extends mortgage service deal with Capita

Co-operative bank has extended a contract to outsource its mortgage platform in a deal with Capita Continue Reading

Abu Dhabi AI university is key to UAE’s future as the oil dries up

Abu Dhabi’s fledgling artificial intelligence university is part of a highly ambitious 30-year plan to transform the UAE’s economy and culture Continue Reading

What changes are needed to create a cyber-savvy culture?

PA Consulting's Cate Pye considers the people and process changes that are necessary to build a security aware business culture Continue Reading

Gartner: The time is right to make IT a boardroom issue

In many businesses, IT is regarded as an internal service provider and cost centre. Gartner says now is the best time for CIOs to make IT strategic Continue Reading

OpenStack to get standardisation boost in China

New standards are being developed by the OpenStack Foundation and a standards body to improve the interoperability of OpenStack distributions in China Continue Reading

Thousands apply to Abu Dhabi AI University in first week

Artificial intelligence university in Abu Dhabi gets more than 3,000 applications in the week following its application process being opened Continue Reading

Making the case for integrated risk management

Security experts discuss how an integrated approach to risk and governance can be effectively managed Continue Reading

How Sporting Group tackles the Rugby World Cup

Sporting Group has readied its system monitoring to ensure the technology is able to cope with the huge demand for bets during the Rugby World Cup final Continue Reading

Legacy monitoring tools hamper digital progress

Older monitoring tools lack support for microservices, containerisation and serverless computing, Forrester Consulting warns Continue Reading

Cost savings drive business automation

While businesses are using automation to save money, many also see robotic process automation as essential to support new business initiatives Continue Reading

Post Office IT trial judgement within days

The judgment in the second trial in a multimillion-pound legal battle over an allegedly faulty IT system at the Post Office is imminent Continue Reading

Stronger regulations needed to fix banking IT problems, say MPs

Regulators need to use more potent tools to get banks to sort out problems with their IT systems, as customers become more reliant on digital channels Continue Reading

P27 pan-Nordic payments system moves a step closer

Six regional banks sign shareholders’ agreements, agree business plan and make financial commitments to payments platform Continue Reading

Nordic industrial giants continue to choose Indian suppliers for digital transformation

HCL signs new deals with Volvo Cars and Equinor as India-based IT services suppliers continue to grow in the Nordic region Continue Reading

Abu Dhabi National Oil Company uses blockchain for inter-group network

The Abu Dhabi National Oil Company is using blockchain internally, with plans to expand it beyond the group boundaries Continue Reading

European companies hold back outsourcing amid recession fears

Total outsourcing in Europe plummeted in the third quarter this year, compared with the previous three months Continue Reading

Virtual Instruments is now Virtana and aims at cloud, containers

Searches for “Virtual Instruments” returned too many synthesizers, so storage monitoring pioneer went through a blue sky ordeal. It has new plans for cloud and container capability, too Continue Reading

VR over 5G helps Belfast Harbour vision to become smart port

Harbour teams up with BT to deploy 5G-enabled applications including virtual reality Continue Reading

Two-thirds of UK financial services firms are using machine learning

The use of machine learning in the finance sector is set to increase as obstacles to its take up are not seen as being insurmountable Continue Reading

Digital and innovation apprentices to start NatWest programme

NatWest is kicking off a tech apprentice programme, with its digital innovation hub set to play a key role Continue Reading

Why would a bank that made billions of pounds’ profit cut thousands of staff?

HSBC is the latest bank to make thousands of staff cuts as even profitable businesses need to reshape themselves for the challenges that digital transformation brings Continue Reading

Sweden’s SEB explores core banking in the cloud

Swedish Bank is the latest organisation to agree to start using a Google-inspired, cloud-native core banking platform Continue Reading

How APAC enterprises can keep pace with container security

For all the promises of containers, changes in architecture and practices associated with the technology bring new challenges and opportunities Continue Reading

Swedish authorities introduce robots to help social workers

Software robots free up time for social workers to help benefits claimants find employment Continue Reading

Microsoft delivers Surface with benefits for enterprise IT

It may not be headline-grabbing news, but the Surface Pro has screws – it can be taken apart and components such as disk drives can be swapped out Continue Reading

HMRC extends contract with Capgemini but embeds flexibility

Department’s technology sourcing programme seeks to access the services of more tech providers, including SMEs and startups Continue Reading