IT operations management and IT support

NHS trusts sign up to automation app store

Healthcare trusts extend relationships with automation supplier through access to a cloud-based marketplace of pre-baked automation Continue Reading

Vast majority of cyber attacks are easy to stop, says Verizon

Almost 90% of data breaches are motivated by the prospect of financial gain, but cyber criminals have clearly defined breach pathways, giving the good guys an advantage if they care to use it Continue Reading

Why a pandemic-specific BCP matters

Many organisations still do not have scenario-specific business continuity plans, which are helpful when the situation requires a customised response, such as a pandemic, according to Forrester Continue Reading

Sweden’s Preem puts automation to the test

Preem is automating software testing as part of a wider plan that includes the introduction of robotic process automation software Continue Reading

Rolls-Royce uses digital twins in Power Systems Customer 4.0 strategy

The Power Systems unit has begun using technology from Iotics to collect data points for engines in the field and build digital simulation models Continue Reading

Deutsche Bank’s planned tech spend unaffected by global crisis

Deutsche bank is driving on with its ambitious IT investment plans, with the Covid-19 pandemic, if anything, adding fuel to it Continue Reading

Report reveals inadequate cyber security at Schiphol Airport

A report has revealed problems with critical security systems in Amsterdam’s Schiphol Airport Continue Reading

COO interview: Suresh Viswanathan, TSB

TSB’s chief operating officer is overseeing the bank’s operations as it strives to build the right kind of IT reputation Continue Reading

Security Think Tank: Burnt out CISOs are a huge cyber risk

Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security pros manage their increased workload, safeguard their mental wellbeing, and avoid burnout? Continue Reading

Coronavirus: Why the public sector must pursue IT transformation

It is clear that the current coronavirus crisis has had a major impact on digital transformation efforts in the public sector Continue Reading

Coronavirus: APAC organisations find scalability with cloud

Australia’s NSW Health and Indonesia’s HaloDoc are among a growing crop of Asia-Pacific organisations that are relying on cloud scalability to extend digital services to more users and customers Continue Reading

Coronavirus: Nationwide’s human expertise used to quickly build smart agent amid pandemic

Nationwide Building Society is the latest financial services company to quickly automate customer services related to Covid-19 Continue Reading

Australia’s Kmart gears up for mainframe migration

Retailer is lifting and shifting some old Cobol code to AWS while rebuilding others into microservices in its mainframe migration move Continue Reading

Security Think Tank: Create healthy habits to avoid burnout

Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security professionals manage their increased workload, safeguard their mental well-being and avoid burnout? Continue Reading

Four in 10 Australians will share GPS data for alerting

Amid the Covid-19 pandemic, 40% of Australians are likely to share GPS data with the government to facilitate alerting, new study finds Continue Reading

Coronavirus: SMEs in the UAE forced to digitally transform

The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic, and technology is helping to lead the fight Continue Reading

What are the security priorities for the post-coronavirus world?

The Covid-19 pandemic is forcing massive change across the business world and things may never go back to normal. What does security look like in this new world, and what will buyers be prioritising? Continue Reading

IBM Think puts AI to use in IT operations

Its annual conference may be virtual, but IBM has remained focused on the key themes of hybrid IT, cloud and artificial intelligence Continue Reading

End-users failing to protect themselves online

Remote workers and stuck-at-home consumers are taking silly risks with their security during the coronavirus pandemic, according to a report Continue Reading

Open source community joins Covid-19 fight

Red Hat and others in the global open source community are doing their part to develop tools and other initiatives to help the world tide over the coronavirus outbreak Continue Reading

Security Think Tank: Security teams are key workers and need support

Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security pros manage their increased workload, safeguard their mental wellbeing, and avoid burnout? Continue Reading

Coronavirus: Total outsourcing spending collapses in March

IT spending plunged in March, drastically reducing increases that had been expected in the EMEA region Continue Reading

Storage 101: Crash-consistent vs application-consistent snapshots

We look at crash-consistent and application-consistent snapshots and backup, how they are defined, the pros and cons of each and the benefits and limits of Windows VSS Continue Reading

Nordic real estate sector becoming increasingly digital

The Nordic real estate and construction industry is modernising through digital technology, with an injection of urgency amid global pandemic Continue Reading

Security Think Tank: CISOs must adapt to fight Covid-19 burnout

Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security pros manage their increased workload, safeguard their mental wellbeing, and avoid burnout? Continue Reading

Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?

Covid-19 lockdowns and social distancing have affected Nordic outsourcing strategies. Do Indian firms still have the upper hand? Continue Reading

Research institutes warn of necessity for UK contact-tracing app to link to testing

BCS and Cass Business School call for proposed UK contact-tracing app not to be launched without alignment to testing and warns that without this link, NHS will not be able to “big data” its way out of “no data” situation Continue Reading

No going back to packed workplaces after Covid-19

A recent project by IT service providers outlines how, in a post-coronavirus world, businesses like Barclays Bank will reduce their reliance on skyscrapers packed with people Continue Reading

Subpostmasters receive their ‘inadequate’ damages over Horizon IT scandal

Subpostmasters who had their lives ruined by the Post Office’s faulty IT system have received their damages after a High Court victory Continue Reading

Coronavirus: How to cope with the digital skills divide

Since the Covid-19 pandemic started, employers need tech and digital talent more than ever. But how can organisations recruit and train the skills they need during a lockdown? Continue Reading

Security Think Tank: How to manage security team well-being

Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security professionals manage their increased workload, safeguard their mental well-being and avoid burnout? Continue Reading

Nordic CIO interview: Stefan Olowsson, Swedish Social Insurance Agency

Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery Continue Reading

Google chief suggests post-coronavirus cloud boost

Google’s GCP platform has seen increased demand during the Covid-19 coronavirus pandemic, and the company’s CEO believes economic recovery may lead to fewer on-premise datacentres Continue Reading

Snapshots 101: Array vs backup software

We run the rule over snapshots in storage arrays and backup software and find a range of capabilities that go from mere support to fully snapshot-centric approaches Continue Reading

Almost half of security pros being redeployed during pandemic

Close to half of cyber security professionals say they have been taken off some or all of their security duties to focus attention elsewhere during the Covid-19 coronavirus pandemic Continue Reading

Covid-19 will decimate fintechs, but those that survive will prosper

The coronavirus will wipe out some fintechs, but those that get through it will share in the next growth phase of the industry's development Continue Reading

How likely are IT service providers to offer discounts in an unprecedented global recession?

As the global economy slows, businesses are trying to cut costs, with IT services one of the first stops – but what are the chances of a happy outcome? Continue Reading

Nasdaq gives customers real-time data through cloud platform

US stock exchange uses public cloud and APIs to provide investment companies with real-time data on trading activity Continue Reading

Mainframe skills surge as lockdown drives transaction growth

Mainframe skills and Cobol programming are now in demand as enterprises scale up to tackle increased online activity due to the coronavirus Continue Reading

Coronavirus: Leeds Building Society uses robots to cope with mortgage holiday demand

Building society initiates more automation software to cope with growing demand for mortgage deferrals Continue Reading

Managing the lockdown extension

The continued Covid-19 coronavirus lockdown means people will be working remotely for far longer. IT decision-makers and business leaders will need more than a quick fix Continue Reading

Coronavirus: Pandemic will see consolidation of offshore captive centres

Offshore captive IT operations owned by western businesses will be sold off to raise cash and boost efficiency amid Covid-19 pandemic Continue Reading

CaixaBank uses hybrid of conventional and quantum computers to classify risk

Spain's CaixaBank is using quantum computers as part of a project to assess risk using machine learning algorithms Continue Reading

Covid-19 will leave its legacy on global IT services

IT services buying and selling will go through a transformation during the coronavirus crisis Continue Reading

Coronavirus: India eases lockdown restrictions for IT service providers

Indian government allows IT services firms to bring half their staff back to delivery centres Continue Reading

Centrica deploys Citrix Cloud services on Azure to manage demand

Utility firm Centrica turns to Citrix on the Azure cloud to deal with its seasonal peak in call centre usage, which affects its virtual desktop environment Continue Reading

GitLab expands into Australia as DevOps tooling market heats up

DevOps platform supplier GitLab expands Down Under with a bigger workforce to meet the needs of local firms that are looking to speed up software development Continue Reading

Podcast: Ruthlessly prioritise applications during Covid-19

We talk to Alex McMullan, CTO international at Pure Storage, about scaling up storage and compute for remote working and why that means prioritising applications Continue Reading

Loan charge contractors face double whammy of life-changing repayment demands as past loans recalled

IT contractors already under pressure from HMRC to pay life-changing tax bills relating to their past involvement in loan remuneration schemes now face calls to repay the original loans, too. Computer Weekly investigates Continue Reading

What next for subpostmasters’ miscarriage of justice appeals?

Computer Weekly looks at the next stages in the process to clear the names of subpostmasters wrongly prosecuted for the crimes of theft and false accounting Continue Reading

Celebrate IT Heroes

While questions are being asked of the government over its coronavirus exit strategy, one thing is clear: large parts of the UK workforce are able to work remotely, thanks to the efforts of IT ... Continue Reading

Coronavirus: BPO and IT services delivered from India face big challenges

UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so Continue Reading

Coronavirus: What does the ‘new normal’ mean for how we work?

Examining the long-term impact of the Covid-19 coronavirus pandemic on the world of work, security, privacy and networks Continue Reading

What the Court of Appeal referrals mean to those who campaigned for justice for subpostmasters

Former subpostmasters and their supporters describe their feelings after their appeals against convictions – some of which are nearly 20 years old – get sent to the Court of Appeal Continue Reading

Coronavirus: Is Zoom safe and should security teams ban it?

Zoom’s rapid rise to prominence has highlighted a score of security problems with the service. Should CISOs try to steer their organisations away from it, or ban it outright? Continue Reading

Podcast: Covid-19, compliance risk, remote assessment and training

We talk to Mathieu Gorge, CEO of Vigitrust, about why organisations cannot drop their guard on compliance during the increased risks faced as a result of the coronavirus crisis Continue Reading

Air industry eyes £300m savings through blockchain for cargo efficiency

Air transport alliance tests use of blockchain to transform the multibillion-pound industry that manages air cargo transportation Continue Reading

Malaysia’s business continuity planning readiness a mixed bag

Larger Malaysian enterprises have BCP in place, but SMEs lag behind and will find it harder to weather the Covid-19 storm Continue Reading

Coronavirus readiness: Three technology-led steps the NHS is taking

With the risk of the Covid-19 virus spreading, NHS Digital has needed to make rapid changes to its 111 service Continue Reading

CCRC findings on subpostmaster prosecutions reveal incompetence of successive governments

Former subpostmaster who took on the Post Office in a multimillion-pound legal battle speaks out. Continue Reading

How subpostmasters made legal history with biggest referral of potential miscarriages of justice

Subpostmasters seeking redress of prosecutions at the hands of an IT system force the biggest ever UK referral of cases of potential miscarriages of justice to the Court of Appeal Continue Reading

Coronavirus: What are the latest free cyber security offers?

We round up the latest free offers on cyber security products and services being made available during the Covid-19 coronavirus crisis Continue Reading

Subpostmaster prosecutions to be considered by Court of Appeal for miscarriages of justice

The Criminal Cases Review Commission is referring 39 subpostmaster prosecutions to the Court of Appeal to review for possible miscarriages of justice, with further analysis on 22 more cases ongoing Continue Reading

Coronavirus: Openreach to restrict engineers’ home visits

BT’s national broadband provision division announces that it is to cut down on home visits throughout the UK and focus only on national infrastructure, essential public services and vulnerable customers Continue Reading

Coronavirus: Amazon and eBay failing to stop profiteers, says Which?

Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser Continue Reading

Coronavirus: iFixit builds resource to support medical technicians

Mobile phone DIY repair site is building on the work of Frank’s Hospital Workshop to help medtechs repair ventilators Continue Reading

Meeting reviewing subpostmaster applications to appeal criminal prosecutions moves into second day

The Criminal Cases Review Commission has extended a meeting considering subpostmaster applications to appeal criminal convictions resulting from a faulty Post Office IT system Continue Reading

Coronavirus: Post Office postpones subpostmaster compensation scheme amid Covid-19 crisis

Scheme to compensate subpostmasters who suffered because of computer errors in the Post Office’s Horizon system is delayed Continue Reading

Coronavirus: Spain to use artificial intelligence to automate testing

Authorities in Spain have invested in robots to automate the testing of citizens for the Covid-19 coronavirus Continue Reading

Coronavirus: CCRC uses Microsoft Teams to consider subpostmaster appeals

Criminal Cases Review Commission to use Microsoft Teams to ensure review of subpostmaster prosecutions is held on time Continue Reading

Interview: Jamil Farshchi, CISO, Equifax

Equifax CISO Jamil Farshchi discusses public cloud and why it’s not something IT security professionals should be afraid of Continue Reading

Singapore’s JTC taps GIS platform in Punggol Digital District

The planners behind Singapore’s Punggol Digital District are using a geographic information system to make better planning decisions and improve day-to-day operations Continue Reading

Seek ditches pagers for cloud service in IT operations

Australian employment marketplace Seek is doing away with pagers in favour of PagerDuty’s cloud-based digital operations platform to scale up its IT operations in Asia and Australia Continue Reading

Essential Guide: Technology readiness for the Covid-19 coronavirus crisis

The global Covid-19 coronavirus pandemic requires an important response from enterprise IT departments - in this guide, we examine the key considerations for IT leaders Continue Reading

MP warns minister not to parrot civil servants’ lines on Post Office IT scandal

MP Kevan Jones has warned a government minister not to repeat the mistakes of predecessors in relation to the Post Office Horizon IT scandal Continue Reading

How an Estonian digital nation emerged from the embers of Soviet rule

Estonia’s minister for foreign trade and IT tells Computer Weekly how the country went from having no governmental infrastructure in the early 1990s to acquiring the label “digital nation” Continue Reading

Coronavirus: Can the networks take the strain?

It was predicted that the mass roll-out of computer networks would mean at some point that there was no difference between work and home as a working location. These assumptions are about to be tested to the full Continue Reading

Coronavirus: NHS to roll out Microsoft Teams to hospitals

Secure, cloud-based Microsoft collaboration tool Teams will be made available across the NHS, even those hospitals not on NHSMail Continue Reading

Push for digitisation in Malaysia amid coronavirus crisis

Event cancellations and travel bans are spurring more companies to embrace digital tools to support remote and flexible working arrangements Continue Reading

Swedish municipalities test AI to drive efficiencies and cost savings

Research in Sweden measures the benefits of using artificial intelligence in local government operations Continue Reading

Covid-19: Three technology areas that CIOs must address

CIOs will need to consider the IT measures that will be needed to support their organisations as the government ramps up its response to the coronavirus Continue Reading

Secret Post Office deals cause fury among Horizon IT scandal campaigners

The Post Office has sparked anger with secret settlements with subpostmasters outside the recent legal action against it Continue Reading

What is the Post Office board doing to right the Horizon wrongs?

Business lawyer Nick Gould compares the treatment of subpostmasters by the Post Office in the Horizon IT scandal with the huge HBOS fraud that saw £1bn stolen from small businesses Continue Reading

CIO interview: Miguel Rio Tinto, Emirates NBD

The Dubai-based banking group’s CIO, Miguel Rio Tinto, talks about its ambitious digital transformation plans Continue Reading

IT Priorities 2020: Nearly two-thirds of Nordic IT leaders expect a budget increase this year

Nordic IT leaders are expecting budgets to rise as they move to more advanced stages of their digital transformations Continue Reading

IT Priorities 2020: Benelux organisations and budgets focused on digital transformation

IT leaders in Belgium, the Netherlands and Luxembourg expect bigger budgets this year, with spending on digital transformation projects and related technologies being prioritised Continue Reading

Fintech workers called to share their experiences of microaggression

Fintech workers were asked to share upsetting workplace incidents as part of an anonymous study Continue Reading

International Women’s Day provides platform for Nordic women in tech

International annual event reminds tech industry that work needs to be done to reduce inequality, but organisations must work towards this on a daily basis Continue Reading

ANZ firms ill-prepared to deal with tech issues

More than two in five businesses in Australia and New Zealand are hearing from customers about major technology issues, affecting productivity and staff morale, new study finds Continue Reading

IT Priorities 2020: Digitisation drives IT modernisation growth

IT decision-makers realise that old applications restrict agility. As organisations digitise processes, application modernisation is key Continue Reading

MPs told to hold to account those responsible for Post Office Horizon IT scandal

Subpostmasters who had their lives destroyed by a faulty IT system and mistreatment by the Post Office have asked MPs to hold to account the people responsible for the injustices Continue Reading

Police IT system failure creates significant backlogs

Independent review of IT system failure that left Greater Manchester Police working with pen and paper finds combination of technical shortcomings, operational procedures and staff training responsible for massive backlogs Continue Reading

Those who did not play by the rules in Post Office Horizon scandal “should face prosecution”

Telford MP has become a vocal member of the campaign for justice for the subpostmasters who had their lives devastated as a result of being blamed for losses caused by errors in the Post Office’s core retail and accounting system Continue Reading

CIO interview: Sarah Wilkinson, NHS Digital

NHS Digital has been racing to ensure the systems and protocols are in place to prepare the health service for the coronavirus. We speak to its CEO about the preparations Continue Reading

Nordic lessons on digital transformation

Swedish financial services firm reports a successful IT outsourcing project with India-based IT services company Continue Reading

Boris Johnson’s commitment to inquiry into Post Office scandal in doubt

Boris Johnson’s apparent commitment to a public inquiry into the Post Office Horizon scandal is not so certain Continue Reading

Oxbotica on board with Cisco to drive autonomous vehicle data challenge

Connected car technology firm hits pedal with Cisco to solve data challenges of future autonomous vehicles Continue Reading

How tech suppliers are easing barriers to hybrid cloud adoption

The tech industry has risen to the challenge of helping enterprises ease their transition to hybrid cloud, but issues remain Continue Reading

Government admits it was too passive managing Post Office as parliamentary pressure builds

The UK government faces accusations of neglecting its duties handling the Post Office as pressure mounts in Parliament for justice for the subpostmasters who suffered due to faults in the Horizon IT system Continue Reading

Estonia to give citizens Alexa-like access to public services

The Estonian government is working on a project that will ultimately allow citizens to ask Siri, Alexa or almost any other virtual digital assistant to interact with government departments on their behalf Continue Reading