IT operations management and IT support

Century-old insurer uses low code as digital demands increase

Lloyds of London insurance and reinsurance broker Miller breaks from the past by adopting low-code software development platform Continue Reading

Helpdesk meltdown due to absenteeism, low morale and increased workload

Remote working has put a strain on the helpdesk, and there is a backlog of unresolved tickets that is taking days to clear Continue Reading

Facebook sued for data-sharing practices with third parties

Data protection claim filed in London against social media giant for its alleged failure to give at least one million users in England and Wales meaningful control over their personal data Continue Reading

Cyberpunk 2077 developer refuses to pay up after ransomware attack

Polish video game developer CD Projekt has released details of a ransomware attack on its systems Continue Reading

‘Batman Begins’ cyber attack is a warning to CNI providers

A thwarted cyber attack in a Florida town that could have resulted in the poisoning of the water supply is a timely reminder of the vulnerability of critical services Continue Reading

NHS reports fewer phishing emails in 2020

The NHSmail email service saw a steady decline in suspected phishing emails during the course of 2020 Continue Reading

How Nottinghamshire County Council saved loads of money on SAP

The council was paying £100,000 a year just to keep ECC patches up to date and needed to find savings to support frontline services Continue Reading

UK Cyber Security Council to take charge of skills strategy

New government-backed body will be set up to boost careers opportunities and professional standards in the cyber security sector Continue Reading

Interview: Robert Opp, chief digital officer, United Nations Development Programme

Chief digital officer of the United Nations Development Programme talks about the relationship between digital technologies and sustainability, and how it can be used for a more environmentally-friendly and inclusive future Continue Reading

Too few UK organisations offering cyber training for remote work

Nearly a year into the pandemic, a study reveals a concerning tendency for organisations not to bother offering security training for remote workers Continue Reading

Data of thousands of Dutch citizens leaked from government Covid-19 systems

Weak access controls and outdated systems blamed for leaking of the personal details of thousands of Dutch citizens tested for Covid-19 Continue Reading

Google Chrome update to patch serious zero-day

A serious heap buffer overflow vulnerability means Google Chrome users should patch their browsers as soon as possible Continue Reading

Financial regulatory body bombarded with malicious emails

New disclosures reveal the FCA’s systems bounced almost a quarter of a million malicious emails in a three-month period Continue Reading

Security firm Stormshield loses source code in cyber attack

Source code from two products developed by French cyber security firm was compromised in a December 2020 incident Continue Reading

How Yarra Valley Water is tapping APIs

The largest water retailer in Melbourne has rolled out application programming interfaces to improve operations and customer service Continue Reading

Revolut rewrites policy to include permanent remote working

Challenger finance firm Revolut is redesigning its office spaces and introducing permanent remote working policies Continue Reading

Woodland Trust hit by cyber attack in December

Conservation charity is investigating what it describes as a ‘sophisticated’ cyber attack but has waited nearly two months to inform its members Continue Reading

Boeing outsources to Dell affecting 600 IT jobs

US aircraft manufacturer contracts hundreds of IT roles to Dell as it accelerates outsourcing plans Continue Reading

Crypto malware targets Kubernetes clusters, say researchers

Newly identified Hildegaard malware targets Kubernetes clusters and seems to herald a new campaign from the TeamTNT gang Continue Reading

Has Covid-19 made bank branch closures easier to sell?

Big banks continue to close branches and invest more in technology as the Covid-19 pandemic makes a case for digital banking Continue Reading

‘Classic’ Cerber ransomware targets health sector in high volumes

Cerber ransomware-as-a-service seems to have re-emerged as one of the most critical cyber threats facing healthcare organisations, reports VMware Carbon Black Continue Reading

SolarWinds patches two critical CVEs in Orion platform

New vulnerabilities disclosed as SolarWinds reels from December 2020 Solorigate/Sunburst attack – but do not appear to have been exploited yet Continue Reading

Agent Tesla trojan finds new ways to sneak past defences

Updated versions of Agent Tesla Rat include new techniques that fiddle with code to disable endpoint protection tools on target systems Continue Reading

Serco confirms Babuk ransomware attack

Outsourcing firm was hit by the ransomware last week but insists most of its operations are running as normal Continue Reading

UKRI suspends services after ransomware attack

UK Research and Innovation was hit by an undisclosed strain of ransomware at the end of January Continue Reading

CISOs invisible to their organisations, says BT report

Ignorance of cyber issues is leading to misplaced confidence in security in many organisations, as CISOs struggle to make themselves seen and heard Continue Reading

SBRC picks Check Point to support cyber helpline

The Scottish Business Resilience Centre has enlisted Check Point as the first security supplier to join its incident response partnership programme Continue Reading

Commerzbank announces big job cuts and branch closures

German bank is closing hundreds of branches and cutting thousands of jobs as it reshapes for the digital age Continue Reading

Manufacturing particularly at risk of Solorigate-linked breaches

Every fifth victim of the SolarWinds Solorigate/Sunburst attack was a manufacturing organisation, say researchers Continue Reading

Apprenticeships may be a solution to cyber skills shortage, say insiders

Cyber security professionals are open to new approaches to finding sorely needed talent, according to a poll Continue Reading

Five key questions about Kubernetes backup answered

We look at when to back up containers, what to protect, the main methods of backup for Kubernetes and the main Kubernetes backup products available in the market Continue Reading

End of Emotet: A blow to cyber crime, but don’t drop your guard

The takedown of Emotet is a huge event with repercussions that will reverberate across the cyber criminal world, but unfortunately that’s not to say there will be much of a long-term impact Continue Reading

Pandemic response has improved privacy posture, says Cisco

Data privacy seems to be ‘coming of age’ to some extent and organisational responses to Covid-19 may be partly responsible, according to a report Continue Reading

Mimecast breach was work of SolarWinds attackers

Mimecast’s investigation into a January 2021 breach of its systems turns up evidence that the culprit was the same group that targeted SolarWinds in December Continue Reading

NHS Scotland uses ServiceNow to power vaccination and contact-tracing

ServiceNow is at the heart of NHS Scotland’s digital response to the coronavirus, supporting the mass vaccination programme Continue Reading

How Nottinghamshire County Council saved loads of money on SAP

The council was paying £100,000 a year just to keep ECC patches up to date and needed to find savings to support frontline services Continue Reading

APAC career guide: How to become a DevOps engineer

A DevOps career can be highly rewarding, as long as you are open to learning new things and collaborating with team mates to solve problems in software development Continue Reading

After a push at the start, Mencap’s automation journey is gathering pace

UK charity was helped out by a bank at the start of an automation investigation that is now a project sweeping across the organisation Continue Reading

Australia’s IT spending set to bounce back in 2021

IT spending in Australia will grow by 4% this year, reversing a decline of 1% in 2020 as organisations seek to grow their digital chops Continue Reading

The ransomware routine: pages from the Secret IR Insider’s diary

The Secret Incident Response Insider shares behind-the-scenes stories of what really happens after organisations are hit by cyber attacks – and shows how they could have been avoided Continue Reading

Customers turn to cash as IT issue hits card payments at major supermarkets

IT problem at payment processing company has forced shoppers to resort to cash in Morrisons and Co-op stores Continue Reading

Saudi IT spending to hit $11bn in 2021

Saudi Arabian organisations will spend about $11bn on IT this year, with emerging technologies high on shopping lists Continue Reading

Security Think Tank: Are security teams the unsung heroes of 2020?

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hotcakes? Continue Reading

Inside Grab’s DevOps practices

A senior software engineer at Grab offers a peek into the DevOps practices at one of Southeast Asia’s technology unicorns Continue Reading

Are banks overburdened with responsibility for money lost to online scams?

Bank boss calls for cross-industry cooperation to reduce scams that trick people into making instant payments online Continue Reading

Security Think Tank: Time to rethink stopgap solutions

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading

Sepa data leaks as agency resists ransom demands

The Scottish Environment Protection Agency is resisting extortion demands from a ransomware gang, but has suffered a data leak in retaliation Continue Reading

How can healthcare organisations fight increased cyber crime in 2021?

As the Covid-19 pandemic enters what may be its most dangerous phase, we explore how healthcare organisations can ward off cyber threats while preserving their ability to deliver critical care Continue Reading

Two-thirds of CISOs say they’ll be cyber attack victims this year

Security professionals are ever alert to the threats they face, but some still seem to think it is unlikely they will be attacked Continue Reading

Interview: Tony Porter, chief privacy officer, Corsight AI

Tony Porter speaks to Computer Weekly about the changes in facial-recognition during his time as surveillance camera commissioner, the ethics of using the technology, and his new role as chief privacy officer at Corsight AI Continue Reading

Incompetent cyber criminals leak data in opsec failure

Even cyber criminals need to pay attention to their information security posture, as this cautionary tale uncovered by Check Point reveals Continue Reading

Digital knowledge must be integral part of Dutch police training

Research reveals gaps in digital knowledge among Netherlands police, with calls for a training ‘roadmap’ to get officers up to speed to tackle cyber crime Continue Reading

Should I be worried about MFA-bypassing pass-the-cookie attacks?

Malicious actors bypassed multi-factor authentication using so-called pass-the-cookie attacks, but how worrying is this and what is the risk to organisations? Continue Reading

More subpostmasters’ prosecutions sent to appeal for wrongful conviction

Four more subpostmasters are to have their appeals against criminal convictions heard in the appeal courts Continue Reading

HSBC closing more branches as customers turn to digital channel

Bank announces branch closures as it reshapes its network for the digital age Continue Reading

Malwarebytes also hit by SolarWinds attackers

The nation state group that attacked SolarWinds in December got inside Malwarebytes by exploiting privileged access to its Microsoft Office 365 tenant, the firm reveals Continue Reading

Security Think Tank: It’s time to secure the collaboration revolution

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hotcakes? Continue Reading

CIOs blame siloed IT teams and tools for misalignment

The inability of teams to see a single version of the truth is leading to a lot of time wasting among IT departments and businesses Continue Reading

Could ambiguous rules spur IT personnel offshoring bonanza?

Could the combination of Brexit and ambiguous rules on recruitment enable businesses to hire IT staff from overseas to carry out work remotely? Continue Reading

Security Think Tank: In 2021, enable, empower and entrust your users

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading

Security Think Tank: Plan for hybrid working to become normal

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading

Stolen Pfizer/BioNTech Covid-19 vaccine data leaked

Data dump understood to include screenshots of emails, peer review information, PDFs and PowerPoint presentations Continue Reading

European IT outsourcing spend up in 2020 after cloud boost

IT outsourcing sector growth is an indication that businesses are beginning to see light at the end of the tunnel amid the Covid-19 pandemic and the economic disruption it has brought Continue Reading

Critical zero-day features in first Patch Tuesday of 2021

Microsoft releases fixes for 84 bugs on the first Patch Tuesday of 2021, including a critical zero-day vulnerability in Microsoft Defender Continue Reading

Data Dynamics aims at single view of unstructured data

Data volume is ballooning, and storage is becoming more disparate, which makes the need for a single platform to manage storage and compliance a key requirement for organisations Continue Reading

Security Think Tank: Time for security teams to learn from Covid

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading

APAC firms’ ‘future readiness’ a mixed bag

Led by firms in China, Singapore and Australia, just over a quarter of businesses in APAC fit the bill as a future-ready business, study finds Continue Reading

New SolarWinds CEO sets out rescue plan

Customers can expect to see more regular and thorough checks on SolarWinds products, alongside greater engagement with the security community Continue Reading

Jobs in fintech bounce back after brief lockdown lull

Fintechs and payments companies need to make staff recruitment a priority as talent pool shrinks Continue Reading

Kaspersky claims link between Solorigate and Kazuar backdoors

Researchers say they have found specific code similarities between the Solorigate/Sunburst malware and the Kazuar backdoor, suggesting some relationship Continue Reading

Security Think Tank: Don’t bet on a new normal just yet

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading

The nation state threat to business

The SolarWinds hack shows the widespread damage possible from a nation state cyber attack. What is the threat to business and how can it be mitigated? Continue Reading

British Gas tackles omnichannel customer correspondence

Utility firm hopes to map out customer communications to help deliver a better customer experience and improve the business Continue Reading

The five tenets of quality ITAM

At the end of last year we looked at some of ITAM’s failings. This time we explore how to improve ITAM Continue Reading

Hackney Council data leaked by Pysa ransomware gang

Council data stolen in October is leaked online in a double extortion attack Continue Reading

Robust member administration system indispensable for Dutch Coeliac Society

Organisation had to find a dedicated member administration system to support existing members, new members and countless volunteers Continue Reading

SolarWinds attack almost certainly work of Russian spooks

Investigations into the far-reaching SolarWinds Solorigate attack did not let up during the holidays Continue Reading

NHS trust says appointment processes robust despite criticism of role for Post Office scandal CEO

NHS trust defends its director appointment process following an external review of its recruitment of former Post Office CEO Paula Vennells Continue Reading

Banking trade body calls for increased contactless payment limit

UK Finance proposes an increase in the limit on spending using contactless cards Continue Reading

Security Think Tank: Cyber effectiveness, efficiency key in 2021

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading

Caerphilly council delivers free school meals through automation

Welsh council expands its robotic process automation project, which has successfully helped the council deliver free school meals during the Covid-19 pandemic Continue Reading

Security Think Tank: The year of the work-from-home hangover

After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading

Top 10 Benelux IT stories of 2020

Here are Computer Weekly’s top 10 Benelux IT stories of 2020 Continue Reading

Security Long Reads: Cyber insiders reveal what’s to come in 2021

In this long read, we gather together the thoughts of cyber security insiders from across the industry to get their take on what will happen in 2021 Continue Reading

Top 10 Middle East stories of 2020

Here are Computer Weekly’s top 10 Middle East stories of 2020 Continue Reading

Top 10 Australia IT stories of 2020

Here are Computer Weekly’s top 10 Australia IT stories of 2020 Continue Reading

Wipro acquires IT units at German wholesalers

German wholesaler Metro has sold IT units to Indian IT services company Wipro, as part of a long-term agreement Continue Reading

Patching: Balancing technical requirements with business considerations

With an increasing reliance on subscription models alongside the regular patching of software, updates have become an essential part of modern business practices. However, care needs to be taken to ensure the optimum patching process is implemented Continue Reading

Top 10 end-user computing stories of 2020

Here are Computer Weekly’s top 10 end-user computing stories of 2020 Continue Reading

Nordic CIO interview: Åsa Melvanius, Lund municipality

For Åsa Melvanius, CDO at the Swedish municipality of Lund, created a “robot factory” that has saved the city more than 6,500 hours by automating routine processes Continue Reading

Top 10 enterprise IT in the Nordics stories of 2020

Here are Computer Weekly’s top 10 Nordic enterprise IT stories of 2020 Continue Reading

Top 10 artificial intelligence stories of 2020

AI has moved beyond a tool for web giants and internet startups to something mainstream businesses should take seriously Continue Reading

THKD taps SAP and Azure to improve patient experience

Malaysian healthcare group THKD is deploying new SAP systems and plans to tap Azure’s cloud infrastructure to enhance patient experience Continue Reading

Prepare for bringing people back to the office with the Nordic tech startup blueprint

Business can learn lessons from Nordic tech startups to prepare employees to return to the office after Covid restrictions Continue Reading

Utility supplier People’s Energy has entire customer list stolen

All 270,000 customers of People’s Energy, a renewable energy startup, have had their details compromised in a major data breach incident Continue Reading

SolarWinds cyber attack is ‘grave risk’ to global security

More victims of the SolarWinds Orion Sunburst cyber attack are being identified as the massive scale of the Russia-linked cyber espionage campaign becomes more clear Continue Reading

Post Office suffers latest court defeat in Horizon IT scandal

Court of Appeal indicates subpostmasters can pursue appeal route that could do more damage to Post Office’s reputation Continue Reading

Dodgy browser extensions put social media users at risk

More than three million users of third-party browser extensions for Instagram, Facebook, Vimeo and others have been infected with malware, according to Avast Continue Reading

NHS Scotland taps Check Point to secure Covid-19 data

NHS National Services Scotland is working with security firm Check Point to safeguard its sensitive data in the cloud and support its work on the coronavirus Continue Reading

FireEye and partners release SolarWinds kill-switch

A so-called kill-switch for the dangerous SolarWinds Sunburst attack should allay some user fears, but is not a full fix for the issue Continue Reading